Customer Relationship Consultant

SUMMARY:
Turn conversations into solutions. Build relationships that make a difference.
Some clients need more than an answer, they need someone who can listen, understand their situation and guide them towards the right solution

POSITION INFO:
Our client is an established debt review and financial services business based in Kempton Park, and they are looking for a Relationship Consultant to join their team.

This is a client-facing opportunity for someone who is confident communicating with people, commercially driven and comfortable working in a target-focused environment.

You’ll be responsible for engaging with clients throughout their journey, building trust, identifying their needs and ensuring they receive professional and consistent support.

Key Responsibilities

• Engage with new and existing clients to understand their financial circumstances and requirements.
• Guide clients through the debt review process, providing clear and accurate information.
• Build and maintain strong client relationships through regular communication and follow-ups.
• Handle client queries, concerns and objections professionally while working towards suitable solutions.
• Maintain accurate client records and ensure all relevant information is captured on internal systems.
• Work towards individual and team targets while contributing to overall client retention and business growth.

• Matric is essential; a relevant tertiary qualification will be advantageous.
• 2–3 years' experience in a client-facing, relationship management, sales or financial services environment.
• Previous experience within debt review, debt counselling, credit, collections or financial services will be highly advantageous.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Confident negotiator with strong objection-handling and problem-solving abilities.
• Target-driven, resilient and able to work effectively in a fast-paced environment.