Creditors Clerk (Contract)

SUMMARY:
Are You Analytical, Detail-Oriented, and Passionate About Finance?

POSITION INFO:
Job & Company Descriptions
A respected short-term insurance company is looking for a meticulous and motivated Creditors Clerk to join their finance team on a 3-month contract. This temporary role plays a key part in ensuring accurate, on-time payments by reconciling statements, resolving discrepancies, and maintaining strong relationships with our valued service providers.
 
As a Creditors Clerk you will responsible for the following:
Daily Responsibilities:

• Reconcile service provider (SP) statements with Age Analysis using Evolution and company-specific reconciliation templates.
• Upload SP statements and reconciliations to the correct profiles in CCA.
• Accurately allocate each case within reconciliations to ensure full alignment with Evolution and SP documentation.
• Collaborate with the Call Centre Finance Team to investigate and resolve outstanding queries.
• Maintain accurate digital filing on the W:Drive and CCA using proper document naming conventions.
• Provide clear, detailed feedback to SPs after reconciliations.
• Communicate with SPs to resolve ongoing or historical issues.
• Escalate unresolved issues to the Creditors Team Leader.
• Respond to incoming calls, emails, and voicemails within 15 minutes.
• Submit a daily work report to the Creditors Team Leader.

• Follow up with SPs for any outstanding statements.
• Complete weekly reconciliations for key rural service providers.
• Attend all scheduled team meetings.

• Reconcile the Top 100 SP accounts by the 20th of each month.
• Ensure all queries are resolved in time to avoid payment delays.

• Respond to SP queries and complaints within 48 hours.
• Maintain professional, courteous communication to strengthen supplier relationships.