Credit Controller

SUMMARY:

A full-service law firm providing legal advice to UK and international businesses, as well as individuals and families, is seeking a Credit Controller to be responsible for managing the day-to-day credit control process, maintaining client relationships, recovering outstanding accounts, resolving billing queries, analysing debt reports, and supporting the Finance team with reporting, administration, and continuous improvement initiatives.

POSITION INFO:

Minimum requirements for the role:

• Must have a relevant tertiary qualification in Finance, Accounting, Business, Law or a related discipline
• Previous experience in credit control, finance, customer service, administration, retail, hospitality, account management or another client-facing environment would be advantageous
• Previous experience within a professional services or legal environment would be beneficial but is not essential
• Strong numerical ability and confidence working with financial information
• Must have strong written and verbal communication skills and be comfortable picking up the phone and engaging confidently in potentially challenging conversations
• Ability to build and maintain professional relationships with clients and internal stakeholders
• Comfortable managing confidential and commercially sensitive information
• A proactive, confident and professional approach with a genuine desire to develop a career within a professional services environment
• Must have strong interpersonal and relationship-building abilities, as well as strong influencing and negotiation skills with the ability to achieve positive outcomes
• Resilient and able to remain professional and composed when dealing with difficult situations
• Customer-focused while maintaining a commercially aware approach
• Highly organised with the ability to manage multiple accounts, priorities and deadlines
• Proactive and solution-focused with a strong sense of ownership
• Positive attitude and willingness to learn and develop
• Strong team player who enjoys collaborating with colleagues across different departments
• Must have excellent Microsoft Office skills, particularly Excel

• Managing and supporting the firm's day-to-day credit control processes, ensuring outstanding accounts are monitored and followed up consistently.
• Building professional relationships with clients while assisting with the collection of outstanding invoices.
• Contacting clients regarding overdue accounts and discussing appropriate payment arrangements where required.
• Handling challenging payment conversations confidently, professionally and tactfully while maintaining strong client relationships.
• Negotiating positive payment outcomes and using effective communication and influencing skills to support cashflow performance.
• Working closely with the Debt Recovery team on accounts that require formal recovery action.
• Collaborating with Partners, lawyers and internal business support teams to investigate and resolve billing and account queries.
• Producing regular debt reports and analysing trends to provide useful insights to the Finance team and support decision-making.
• Monitoring aged debt and proactively following up on outstanding balances to improve collection performance.
• Maintaining accurate and up-to-date records of client accounts, payment activity and credit control actions.
• Ensuring relevant financial information and client records are accurately maintained across internal systems.
• Supporting the Finance team with reporting, administration and other financial operations as required.
• Contributing to continuous improvement initiatives designed to strengthen credit control processes and improve overall efficiency.
• Working collaboratively with colleagues across the firm to ensure a professional and positive client experience throughout the collection process.