Contact Centre Manager

Recruiter:

The Recruiters

Job Ref:

MW29082025A

Date posted:

Friday, August 29, 2025

Location:

Johannesburg, South Africa

Salary:

R600 000K / annum

SUMMARY:
Exciting opportunity for experienced Contact Centre Manager - Sandton - R40K - R50K / month

POSITION INFO:

Our contact centre recruitment desk currently has a vacancy for a Contact Centre Manager

Core function of the position: Together with the Head of EEC operations, you will be responsible for the strategic planning and execution of all contact centre operations in South Africa.

The ideal candidate will be passionate about travel with a good understanding of luxury hospitality and an excellent eye for detail.

Requirements:

Strong understanding of Contact Centre Operations (minimum 8 – 10 years’ experience at management level). This is both an inbound and outbound contact centre.
Highly motivated with strong coaching skills.
Above average communication skills in English (there will be a verbal and written test).
Ability to work well under pressure and adapt to rapidly changing environments.
Willingness to work US hours and shifts (12:00pm – 10:00pm – may vary).

Candidates with previous experience in the luxury industry, preferably tourism / hotel / cruise industries will be given preference.

Please apply with a copy of your updated CV in word format and a short motivational email.

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