Account Executive: Contact Centre

Recruiter:

Vox Telecommunications

Job Ref:

JHB000590/PM

Date posted:

Tuesday, September 16, 2025

Location:

Durban, South Africa

Salary:

Market Related

SUMMARY:
Helping to maintain or extend existing accounts (customers) and develop new accounts. In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.

POSITION INFO:

Job Objectives

Create detailed business plans to facilitate the attainment of goals and quotas
Manage the entire sales cycle from finding a client to securing a deal
Unearth new sales opportunities through networking and turn them into long term partnerships
Present products to prospective clients
Provide professional after-sales support to enhance the customers’ dedication
Remain in frequent contact with the clients in your responsibility to understand their needs
Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
Negotiate agreements and keep records of sales and data

Minimum Requirements

Grade 12
BSc or BA in business administration, sales or marketing
Proven experience as an Account Executive, or in other sales/customer service role
Knowledge of market research, sales and negotiating principles
Outstanding knowledge of MS Office; knowledge of CRM software (e.g. Salesforce) is a plus

Job Skills

Excellent communication/presentation skills and ability to build relationships
Organizational and time-management skills
Good spoken and written communication skills
Strong presentation and negotiation skills
Confidence, tact and a persuasive manner
Good organisational and time management skills
Good ‘people skills’, for working with a range of colleagues and clients
The ability to lead and motivate a team
A willingness to work long hours, often under pressure
A professional manner
Good business sense and the ability to work to budgets

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