Commercial Vehicle Warranty Clerk - Gauteng, East Rand

SUMMARY:
Industry: Commercial Vehicles / Truck Dealership
Remuneration: Market Related + Incentive + Medical Aid + Pension Fund + Performance Bonus
 
Purpose Of The Job:
 
A leading commercial vehicle dealership based on the East Rand is seeking an experienced Commercial Vehicle Warranty Clerk to manage and process warranty claims accurately and efficiently in accordance with manufacturer and dealership standards. The successful candidate will have a strong understanding of commercial vehicle warranty administration, dealer systems, and OEM warranty requirements.

POSITION INFO:
Key Responsibilities:

• Capture, process, submit, and manage warranty claims within OEM deadlines
• Ensure all warranty claims are supported by the necessary documentation and repair order information
• Verify warranty coverage and eligibility prior to claim submission
• Monitor outstanding claims and follow up on rejected or unpaid claims
• Liaise with service advisors, workshop controllers, technicians, and manufacturer representatives regarding warranty matters
• Reconcile warranty accounts and ensure accurate claim tracking
• Prepare and maintain warranty records and reports
• Ensure compliance with OEM warranty policies and procedures
• Conduct regular audits of warranty submissions to minimise claim rejections
• Assist with manufacturer warranty inspections and audits
• Identify trends and opportunities to improve warranty claim recovery

• Grade 12 (Matric)
• Minimum 3 years' experience as a Warranty Clerk within a commercial vehicle dealership environment
• Proven experience with warranty administration and claim submissions
• Strong administration and organisational skills
• Computer literacy, including Microsoft Office Suite
• Excellent communication and interpersonal skills
• Experience with FUSO Commercial Vehicles warranty processes an advantage
• Experience with Mercedes-Benz Trucks/Commercial Vehicles warranty
• administration an advantage
• Working knowledge of Falcon Warranty System an advantage
• Working knowledge of Clara Warranty Platform an advantage
• Ability to work accurately under pressure and meet deadlines

• Detail-oriented and highly accurate
• Strong analytical and problem-solving abilities
• Self-motivated and proactive
• Excellent time management skills
• Professional and customer-focused
• Ability to work independently and as part of a team