Collections Team Manager - Ferndale

Recruiter:

Recruitment Dynamix (Pty) Ltd

Job Ref:

IM/CM

Date posted:

Monday, February 16, 2026

Location:

Johannesburg, South Africa

Salary:

R480k to R540k ctc per annum

SUMMARY:
Operations Collections Control Manager

POSITION INFO:

Minimum Skills & Experience Requirements:

5 years’ experience in credit control, debt collections or financial operations with a large number of accounts
Experience with high-volume payment allocations and bank reconciliations
Excellent financial administration and control discipline
Experience working with External Debt Collectors or Legal Collections Partners
Ability to manage escalations, disputes and reconciliation complexity
Experience operating in a regulated or compliance-sensitive environment
Advanced Excel / systems capability (allocations tracking, reporting, data analysis, pivot tables, reconciliation analysis)
Experience on Swordfish would be advantageous
Management experience as the role supervises 2 experienced Collections Agents

Qualifications :

Financial Management
Credit Management Certification (ICM) would be advantageous

Key Responsibilities:

A. Financial Control & Allocations

Daily payment allocations and verification against bank statements
Exception handling (unidentified payments, partial payments, reversals)
Allocation cut-off control to ensure agents work from accurate arrears data
Oversight of refunds and customer repayment processing

B. External Debt Collector (EDC) Coordination

Daily/weekly handover of accounts to EDC
Monitoring recovery performance and disputes
Managing escalations, recalls, and customer queries
Ensuring SLA adherence and data integrity

C. Internal Early-Stage Collections Oversight

Supervision of a reduced internal team (±2 direct reports)
Focus on customers current to two months in arrears
Preventing unnecessary escalation to legal collections

D. Reporting & Risk Management

Daily arrears movement reporting
Weekly collections performance reporting
Identification and escalation of systemic risks
Maintenance of SOPs and contingency planning

E. Critical for the role:

Governance control and financial control over the debtors book, followed by

collections performance improvement

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