Collections Manager

Recruiter:

Network Recruitment

Job Ref:

NPr003305/Monya

Date posted:

Tuesday, February 17, 2026

Location:

Johannesburg, South Africa

Salary:

480000 Annually

SUMMARY:
A leading organisation undergoing a strategic collections restructure is seeking a highly skilled Credit & Collections Control Manager to take ownership of financial control, early-stage arrears management, and the coordination of an External Debt Collector (EDC). This role represents a fundamental shift from traditional people-heavy collections management toward a technical, systems-driven, governance-focused function.

POSITION INFO:
Job & Company Description

Due to the changing arrears profile of the customer book, client has redesigned its collections operating model. Internal collections will now focus on customers from current to two months in arrears, while accounts older than 30 days will be escalated to a pre-legal External Debt Collector (EDC).

Duties & Responsibilities Financial Control & Allocations

Daily payment allocations and matching against bank statements.
Managing exceptions: unidentified payments, partial payments, reversals.
Enforcing allocation cut-off controls.
Oversight of refunds and repayment processing.

External Debt Collector (EDC) Coordination

Daily/weekly handover of accounts to the EDC.
Monitoring performance, recoveries, disputes.
Managing escalations, recalls, customer queries.
Ensuring SLA adherence.

Internal Early-Stage Collections Oversight

Supervising ±2 internal agents.
Focusing on accounts 0–2 months in arrears.
Preventing unnecessary escalation to legal recovery.
Supporting debt consolidation workflows.

Reporting & Risk Management

Daily arrears movement analysis.
Weekly collections performance reporting.
Identifying systemic risks.
Maintaining SOPs and contingency plans.

Experience & Qualifications
Minimum Requirements:

5–8 years’ experience in credit control, debt collections, or financial operations.
High-volume payment allocation & bank reconciliation experience.
Strong financial administration & control discipline.
EDC/legal collections experience.
Escalation & dispute management.
Regulated/compliance environment experience.
Advanced Excel & systems proficiency.

Preferred:

Finance/Accounting/Credit qualification.
High-risk collections or restructuring experience.

If you’re looking for responsibility, exposure and growth in a business that moves fast and expects results, this role will stretch you; and reward you.

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