Collections Call Centre Administrator

SUMMARY:
Our client is seeking a detail-oriented and highly organised Collections Call Centre Administrator to provide administrative and operational support within a fast-paced debt collections environment.

POSITION INFO:

Collections Call Centre Administrator

Area: Pretoria East
Salary: R15 000 – R18 000 basic salary + Medical Aid + Provident Fund

Purpose of the Position

Our client is seeking a detail-oriented and highly organised Collections Call Centre Administrator to provide administrative and operational support within a fast-paced debt collections environment. The successful candidate will be responsible for maintaining accurate debtor account records, assisting with collections administration, resolving account-related queries, supporting collection agents, and ensuring professional communication with clients and stakeholders.

Key Responsibilities

Debtor Account Administration

• Maintain and update debtor account information accurately on internal systems.
• Process daily administrative tasks related to collections and account management.
• Ensure all account notes, communication histories, and documentation are updated timeously.
• Capture and maintain accurate debtor and payment information.
• Assist with document management and account verification processes.

Query & Case Resolution

• Investigate and resolve debtor account discrepancies and queries.
• Liaise with internal departments, clients, and external stakeholders regarding account matters.
• Follow up on outstanding documentation, payments, and account information.
• Escalate unresolved matters to management where necessary.

Collections & Account Maintenance

• Support collection agents with account-related information and administrative assistance.
• Review and maintain closed, inactive, and handed-over accounts.
• Process account adjustments and write-offs in line with company policies and procedures.
• Ensure compliance with company procedures, POPIA, and relevant regulatory requirements.
• Identify account irregularities and report concerns to management.

Operational Support

• Provide administrative and operational support to the Collections Manager and team.
• Assist with reporting, statistics, and collections performance tracking.
• Maintain professionalism when communicating telephonically and electronically with debtors and clients.
• Assist with workflow coordination and prioritisation of urgent matters.
• Support the smooth day-to-day functioning of the collections department.

Minimum Requirements

• Grade 12 / Matric certificate.
• Minimum 3 years’ Call Centre experience within a collections or debtor management environment (non-negotiable).
• Previous experience in debt collections, debtor administration, financial services, or account management is essential.
• Computer literate with good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience working on CRM, collections, or debtor management systems advantageous.
• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and conflict-handling ability.
• Ability to work accurately under pressure in a target-driven and deadline-focused environment.
• High attention to detail and strong problem-solving skills.
• Ability to handle confidential information responsibly and professionally.