Call Centre Manager

Recruiter:

Dante Personnel

Job Ref:

PTA025565/CEP

Date posted:

Friday, May 15, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Call Centre Manager – Debt Collection
Johannesburg
Market Related

POSITION INFO:
A well-established organisation in Johannesburg is seeking a skilled Call Centre Manager with 5+ years’ experience in debt collection or credit control to lead their collections team.
The ideal candidate will be a strong leader with proven experience in managing teams, developing collection strategies, and ensuring compliance, while driving cash recovery and performance metrics.

Minimum requirements:

5+ years’ experience in debt collection, credit control, or financial services
Proven team leadership and management experience
Strong understanding of debt recovery laws, regulations, and industry best practices
Exceptional negotiation, communication, and analytical skills
Technical proficiency in CRM systems, debt collection software, and MS Office (especially Excel)
Strong problem-solving and decision-making skills

Key Responsibilities:

Performance Leadership: Set, monitor, and achieve daily/monthly targets for collection teams; provide coaching and performance management
Strategic Planning: Develop and implement credit policies, workflows, and collection strategies
Reporting & Analysis: Prepare and present reports on aging accounts, portfolio risk, and cash flow forecasts
Compliance & Risk: Ensure all collection activities comply with legal regulations and company policies
Dispute Resolution: Handle escalated customer complaints, negotiate complex payment plans, and oversee legal actions when required

Key Performance Indicators (KPIs):

Reduction in Days Sales Outstanding (DSO)
Percentage of delinquent accounts resolved
Cash collection vs. target

Consultant: Chante Pienaar - Dante Personnel Pretoria Faerie Glen
Apply via our website />OR
Apply Directly on the Link:

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