Club Manager (Part Time)

SUMMARY:
The Club Manager will run day-to-day operations, lead client communications and drive enrolments. The role is primarily focused on operations, scheduling and administration, with sales and lead conversion forming a core part of the position.

POSITION INFO:

Club Manager (Part Time)

Take ownership of day-to-day club operations, client communication, scheduling and enrolments for a premium tennis club serving more than 250 families and players across Central London.

Remote (South Africa) | Part-Time | 24 hours per week, Tuesday to Sunday, 4 hours per day | Must be available from 12:00 pm South African time | R18,000 per month

ABOUT OUR CLIENT

Our client is a premium tennis club serving more than 250 high-net-worth families and players across Central London. The club runs junior programmes for children aged 3 to 14 and adult groups at St Luke’s Gardens in Chelsea.

Its services also include private coaching across more than 10 private residential and garden courts, holiday camps, and after-school tennis clubs for local schools. The club is growing, with new venues in development.

THE ROLE: CLUB MANAGER

The Club Manager will run day-to-day operations, lead client communications and drive enrolments. The role is primarily focused on operations, scheduling and administration, with sales and lead conversion forming a core part of the position.

The Club Manager will be the main point of contact for families and coaches and will maintain ongoing daily communication with the Club Director and Head Coach.

KEY RESPONSIBILITIES

• Handle incoming enquiries from parents and adult players via WhatsApp, email and phone.

• Guide clients to book through the website and convert 2 to 3 new leads per day into programme enrolments, camps and lessons.

• Handle parent queries and complaints using the client care playbook.

• Follow up on trial sessions, waiting lists and term renewals.

• Proactively contact selected clients to book private 1-1 tennis and football lessons with club coaches.

• Manage private lessons that are typically booked as a weekly 1-hour slot for the full term, including invoicing the parent, matching the client with a suitable coach and confirming the booking.

• Manage the weekly schedule for 10 to 12 part-time coaches and ensure every session is covered.

• Arrange replacement coaches at short notice and coordinate cover for new and one-off 1-1 lesson bookings.

• Cross-check monthly coach invoices against sessions and lessons recorded in the booking system.

• Resolve invoice discrepancies directly with coaches and send checked invoices to the Club Director for approval and payment.

• Handle last-minute session changes, including new child sign-ups, coach illness, weather cancellations and court availability.

• Keep coaches and families informed of changes to ensure sessions run smoothly and start on time.

• Keep the booking and payment system up to date, including class lists, term and camp enrolments and outstanding payments.

• Manage client and school invoicing and maintain accurate records.

• Maintain ongoing communication with the Club Director and Head Coach throughout the week.

• Act as the primary bridge between the Club Director, Head Coach, coaches and clients to support quality control and smooth operations.

• Prepare a monthly report for the Club Director covering enrolments, lead conversion, coach hours and operational issues.

ABOUT YOU

• Minimum of 2 years’ professional work experience in sales, business development, client relations or administrative roles, ideally with a premium or client-facing brand.

• Exceptional, polished spoken and written English suitable for engaging with high-net-worth clients, with a warm and professional tone on WhatsApp and email.

• Confident handling parent queries and complaints calmly and professionally while following the client care playbook.

• Confidence in sales and lead conversion, with a proven habit of following up and closing.

• Highly organised and calm under pressure, with the ability to juggle schedules and handle last-minute changes.

• A passion for sports and active living, together with a willingness to learn tennis terminology.

• A background in sports or tennis coaching is ideal.

• Able to commit to working Tuesday to Sunday, including weekends and UK evenings.

• Able to work 24 hours per week, 4 hours per day, and must be available from 12:00 pm South African time.

• Must be reachable on the club WhatsApp number during UK working hours, especially from 10:00 am UK time onwards as sessions approach, until the last session of the day has finished.

• Able to provide immediate responses to clients, coaches, the Club Director and Head Coach during required availability hours.

• Willing to complete a background check and safeguarding training due to working with children.

• Able to handle family information with strict confidentiality.

• Own laptop and smartphone capable of running the WhatsApp Business app for the club number alongside personal WhatsApp, with calls, messages and notifications switched on.

• Reliable internet connection with backup power.

• Confidence using spreadsheets and online booking systems.

• Able to make good use of AI tools such as Claude for administrative tasks, sorting data, invoicing, reporting and other tasks to work faster and produce better work.

• Entrepreneurial mindset, strong organisational skills and a proactive, solution-focused approach.

GROWTH & PROGRESSION

After 90 days, once the administration and operations side of the role has been fully mastered, the role will be reviewed, with the option of performance-based commission and scope to expand further into sales.