Client Tech Engagement and Integration Delivery Partner (JHB Onsite)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A dynamic Logistics company seeks the expertise of a Client Tech Engagement and Integration Delivery Partner to act as a hands-on, delivery-focused leader who ensures its technology translates into commercial value for its merchants. This role will focus on swift onboarding, system uptime, and continuous improvement to ensure seamless customer experience including ensuring all existing integrations and plugins are up to date and ready for core platform changes across Shopify, Woo-commerce, and Magento. The successful incumbent must have a Bachelor’s Degree in Information Technology/Computer Science/Business Administration, or a related field with 10+ years’ experience in a senior tech role with proven success in system transformation, product delivery, and cloud tech.

DUTIES:

Drive Client Integrations -

• Ensure successful, on-time, and in-full integrations for all new clients.
• Lead comprehensive client requirements gathering to understand their exact e-commerce needs.
• Oversee the configuration of existing plugins and integrations, tailoring them precisely to the client's requirements.
• Facilitate thorough client training to ensure quick adoption and value realization.

Ensure Platform Stability and Readiness -

• Take ownership of existing client integrations to guarantee maximum uptime.
• Proactively ensure all existing integrations and plugins are up to date and ready for core platform changes across Shopify, Woo-commerce, and Magento.

Bridge the gap between Client Needs and Development -

• Actively prioritise new client requirements to ensure the development team focuses on high-impact features.
• Write clear, detailed specs for new requirements for sharing with Dev.
• Maintain clear boundaries: ensure the actual development of integrations/plugins sits with the Dev Team, while you own the scoping and delivery.

REQUIREMENTS:

Qualifications –

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
• Certifications in major eCommerce platforms or integration technologies are a strong advantage.

Experience/Skills –

• 10+ Years in senior tech roles - Logistics, e-commerce, or platform businesses ideal. Proven success in system transformation, product delivery, and cloud tech.
• Commercially minded, connects tech to bottom-line impact.
• Strong leadership skills – builds trust, coaches well, and leads by example.

ATTRIBUTES:

• Delivers fast: Biased for action - prefers done over perfect.
• Empowers others: Builds capable, independent teams.
• Collaborates well: Works across departments and values input.
• Thinks customer-first: Solves real-world courier problems.
• Uses data: Backs decisions with facts and analytics.
• Stays humble: Open to learning, improving, and listening.