Client Services Administrator

Recruiter:

Persona Staff

Job Ref:

CPT005905/AT

Date posted:

Friday, September 19, 2025

Location:

Cape Town, South Africa

SUMMARY:
Our client in the Northern Suburbs of Cape Town is seeking a Client Services Administrator to join their team. This position plays an integral part in ensuring client services and administrative support.

POSITION INFO:
Requirements and Skills:

5 years’ experience in a similar role.
Computer literate.
Bilingual in Afrikaans and English.
Matric certificate.
Knowledge of FAIS and FICA requirements and procedures.
Ability to take initiative.
Excellent communication and interpersonal skills.
An understanding of administrative functions across financial planning spectrum.
RE5 qualification beneficial.
Detail orientated and time management skills.
Drivers licence with own transportation.

Responsibilities:

Manage and resolve all client queries promptly and professionally.
Process client-related deliverables through to completion.
Verify the accuracy of all information and documents sent to clients and service providers.
Follow up on all client transactions, including implementation of new business, until completion.
Capture and confirm amendments to investments, insurance policies, and other financial products.
Assist clients with Medical Aid claims, Gap Cover claims, and Life Cover claims.
Manage tasks and deadlines effectively.
Record all workflows, tasks, and client interactions on the CRM system.
Prepare documentation for investment review appointments.
Provide comprehensive administrative support to the Financial Planners.

To apply, please send your CV to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.

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