Client Service Manager

SUMMARY:
Are you a seasoned professional with a passion for client satisfaction? Our client is on the hunt for a dedicated Client Service Manager to lead their operations across three crucial areas: Key Accounts, Client Services, and Technical Support.

Based at their Cape Town office, you will take the helm in fostering exceptional relationships and ensuring top-notch service delivery to their esteemed clients both in South Africa and abroad. With people management experience being a vital component of this role, we are ideally seeking candidates with a background in similar positions.

POSITION INFO:
Key Responsibilities:

• Strategic Leadership: Spearhead initiatives, integrating them seamlessly across operational teams. Cultivate a culture of customer service excellence and drive strategic directives from the Senior Management Team.
• Team Management: Optimize team productivity through workload delegation and cross-training initiatives, enhancing overall efficiency.
• Quality Assurance: Oversee quality control measures, ensuring compliance with regulatory standards and operational excellence. Drive continuous improvement efforts within the team.
• Performance Monitoring: Track team performance metrics, utilizing insights to enhance productivity and foster personal development.
• Regulatory Compliance: Ensure adherence to company processes and procedures, maintaining a deep understanding of risk management frameworks.
• Continuous Improvement: Drive ongoing improvements, striving for operational excellence and error eradication.

• 2 years’ experience in the offshore financial industry or similar, complemented by management training/qualification.
• Exceptional verbal and written communication skills, essential for effective engagement with clients and colleagues.
• Proficiency in IT and organizational skills to ensure operational success.
• Commitment to service delivery excellence and personal/professional development.
• Ability to uphold impeccable ethics as is essential in a regulated environment.
• Innovative thinker with the ability to drive organizational advancement through innovative solutions and new ways of working.