SALES SUPPORT TEAM LEADER (Bellville)

SUMMARY:
Our client is looking for an experienced Sales Support Team Leader to join their team.

POSITION INFO:

Reporting directly to the National Sales Fulfilment Manager

Responsibilities & Duties:

• Approve leave and allocate work accordingly to stand in (understanding busy periods)
• Manage work in progress on deals outside of SLA
• Management escalations
• Assist in absence of National Sales Fulfilment Manager
• Daily oversight of staff productivity
• Act as conduit between Sales/ Sales Fulfilment & Data Capturing (knowing and understanding the system)
• Knowledge of bank product to assist training facilitator & staff
• Bank engagements/building rapport with bank liaison across banks
• Identify training needs within team and sales

Key Performance areas:

• Build and maintain strong relationship with all stakeholders, internal and external
• Ensure high quality applications by taking ownership of the quality assurance related to your deals for efficient and accurate first-time submissions of good quality
• Consistent focus of First submission resolution
• Ensure deals received are instructed as efficiently as possible i.e. managing a tight lead time from application intake to finalization
• Ensuring work, task quality and integrity is maintained and continuously improved
• Client query response times and Maintaining Service Level Agreements to provide feedback to Home Loan Specialists/Sales Consultant to ensure they are kept up to date on the progress of all their deals
• To take ownership of the quality assurance related to your deals for efficient and accurate first-time submissions of good quality

Qualifications and experience:

• Matric (NQF 4)
• 5 years’ minimum experience in a Bank environment dealing with mortgages or Mortgage Origination
• 2 years Team Leader experience
• Own transport
• Excellent communication skills, both verbal and written, to effectively
• Communicate with team members, customer and internal teams.
• Ability to use data to drive performance and improve processes

If you are interested, kindly forward your CV to Gaby Garcia at Only short-listed candidates will be contacted