Client Service Coordinator

SUMMARY:
Client, Service, Coordinator

POSITION INFO:

POP Warehouse

POP Warehouse is seeking an organised and service-driven Client Service Coordinator (CSC) - Randburg to manage the day-to-day processing, coordination and tracking of client account activities, ensuring accurate records, timely execution and effective communication.

Key Responsibilities

• Capture, update and track jobs across relevant systems, ensuring accurate processing and timely close-out.

• Verify client instructions, supporting documents, locations, timelines and job requirements.

• Coordinate workflows across warehousing, logistics, distribution, installations, activations and regional teams.

• Track job progress, outstanding actions, delivery confirmations and completion evidence.

• Maintain accurate system data, client records, store lists, images, proof of delivery and account documentation.

• Request quotations, track approvals and purchase orders, and support invoicing and reporting processes.

• Prepare routine client updates, dashboards, reports and campaign close-out packs.

• Respond to routine client and stakeholder queries within agreed timelines.

• Identify and escalate delays, risks, missing documentation, cost concerns and service issues to the Client Relationship Manager (CRM).

Minimum Qualifications and Experience

• Matric with Mathematics; a relevant qualification in business administration, logistics, supply chain or a related field is advantageous.

• 2–3 years’ relevant experience in client service coordination, logistics administration, project support, warehousing or retail execution.

• Experience capturing and tracking jobs across systems and coordinating multiple deadlines.

• Working knowledge of Microsoft Excel, Word, Outlook and PowerPoint.

• Strong written and verbal English communication skills.

• Experience in point-of-purchase, distribution, installations, activations or event logistics will be advantageous.

Key Competencies

Planning and coordination | Client service | System and data accuracy | Attention to detail | Professional communication | Problem-solving | Commercial administration | Accountability and follow-through | Teamwork | Resilience and adaptability

What Success Looks Like

Accurate job processing, timely delivery, complete and auditable records, proactive follow-up, professional communication and early escalation of risks to support reliable client service.

If you are detail-oriented, proactive and passionate about delivering excellent client service, we invite you to apply.