Service & Repairs Coordinator

SUMMARY:
Are you highly organised, enjoy solving problems, and take pride in keeping every repair moving smoothly from start to finish?

Our client in Elandsfontein is looking for a dynamic, organised and customer-focused Service & Repairs Coordinator to join their team.

You’ll be responsible for coordinating the full repair process, from initial bookings and quotations through to job tracking, customer follow-ups and final completion. You’ll also keep customers and branches informed throughout the process, ensuring each repair is handled efficiently and professionally.

POSITION INFO:
REQUIREMENTS

• Grade 12, Relevant qualification in Administration, Operations, Customer Service or a related field will be advantageous
• Computer literacy, including Microsoft Office
• 2–3 years’ experience in an administrative or coordination role
• Experience in a repairs, workshop, technical or service environment will be advantageous
• Experience with quotations, invoicing and job tracking

• Booking in and registering all professional repairs received from customers and branches.
• Coordinating and monitoring repairs from receipt through to completion and return.
• Liaising with the Workshop regarding repair evaluations, progress and completion dates.
• Preparing and sending repair quotations to customers and branches.
• Following up on outstanding quotations and obtaining customer/branch approval.
• Maintaining an accurate repair schedule and monitoring outstanding repairs.
• Handling customer and branch queries relating to repairs, quotations and turnaround times.
• Coordinating the movement of repairs between branches, the Workshop, suppliers and external service providers.
• Coordinating instruments sent for calibration and monitoring completion and return dates.
• Ensuring completed repairs are correctly processed for invoicing and dispatch.
• Preparing daily and periodic reports on repairs, quotations and outstanding work.
• Assisting with monthly Workshop stock takes and re-order requests.
• Coordinating certification and documentation for Intrinsically Safe Instruments where required.
• Maintaining accurate repair records and documentation.
• Following up on repairs that have not received approval within the required period and arranging their return where necessary.
• Performing any other duties reasonably required for the effective operation of the Repairs and Workshop function