Client Relationship Manager

SUMMARY:
Client, Relationship, Manager

POSITION INFO:

POP Warehouse is seeking an experienced Client Relationship Manager (CRM) - Randburg to manage assigned client accounts from instruction to verified close-out, ensuring excellent client relationships, operational efficiency, commercial accuracy and consistent service delivery.

Key Responsibilities

• Own client relationships, account performance and service delivery in line with agreed SLAs.

• Understand client requirements, business priorities, stakeholders and operating calendars.

• Translate client instructions into clear operational briefs, deliverables, timelines and priorities.

• Manage the end-to-end account workflow, including quotations, approvals, purchase orders, warehousing, distribution, installations, activations, evidence and invoicing support.

• Maintain hands-on knowledge of all relevant systems and processes, stepping in to execute or resolve operational matters when required.

• Guide and oversee Client Service Co-ordinators, ensuring accountability, accuracy and timely follow-through.

• Monitor service levels, costs, risks and outstanding work, proactively resolving issues and managing escalations.

• Prepare and present dashboards, performance reports, campaign close-out packs and client insights.

• Lead monthly meetings, quarterly business reviews (QBRs) and annual reviews, ensuring actions are documented and closed out timeously.

Minimum Qualifications and Experience

• Matric with Mathematics and a relevant tertiary qualification from a recognised institution.

• At least 8 years’ relevant experience in client relationship management, logistics, project coordination or retail execution.

• Proven experience managing complex client accounts and multiple operational stakeholders.

• Advanced Microsoft Excel skills and strong proficiency in Word and PowerPoint.

• Ability to work confidently with warehouse, logistics, workflow, reporting and client management systems.

• Experience in point-of-purchase (POP), retail execution, warehousing, distribution, installations, activations or event logistics will be advantageous.

• Strong verbal communication and presentation development skills.

Key Competencies

Client relationship management | Operational expertise | Planning and coordination | Commercial awareness | Reporting and analytical skills | Problem-solving | Attention to detail | Leadership and accountability | Resilience and adaptability | Professional communication | Teamwork

What Success Looks Like

Strong client retention, reliable service delivery, proactive risk management, efficient account execution, accurate reporting and invoicing information, and consistent achievement of agreed service commitments.

If you are a hands-on client leader who combines relationship management with strong operational execution, we invite you to apply.