USA Remote Digital Marketing :Account manager

SUMMARY:
Remote : USA Based client : Longterm international career : Skills -and financial growth. Well established organisation.

POSITION INFO:

REMOTE ACCOUNT MANAGER — US CLIENT PORTFOLIO

Location: South Africa | Fully remote
Employment: Full-time, Monday to Friday

Hours:

9:00 am–6:00 pm (US (EST)= SA time from 3h00 pm -12h00 am 

International digital marketing team.

We are recruiting an Account Manager to support a portfolio of US businesses in a specialised sector. The successful managment of the Client relationship from onboarding through ongoing management.

This position suits someone who enjoys remote client interaction, understands digital marketing performance and can keep people, priorities and commitments organised.Identify expansion opportuntities.

You will guide clients from their initial onboarding through their ongoing service relationship. Specialist teams deliver the marketing campaigns; your responsibility is to keep clients informed, coordinate progress and ensure their business needs are understood.

The Account manager is : The point of contact between the client and the creative/technical team.

Your responsibilities

• Onboardiing - Assist new clients settle in by explaining the service process, agreed deliverables and expected timelines.

• Coordinate internally with SEO, ads, and web teams 

• Take ownership of day-to-day communication across your assigned accounts.

• Lead scheduled client calls to discuss progress, results, questions and next steps.-offer solutions 

• Explain campaign reports in practical language, connecting the figures to each client’s business objectives. Data is key to the progress shown of the client,

• Work with website, paid advertising and search optimisation teams to follow up on outstanding work and delivery commitments.

• Recognise dissatisfaction early and take action to protect the client relationshi and ensure retention

• Identify opportunities for additional services to upsell

• Communicate openly when results fall behind expectations or delivery plans change.

• Keep account histories, meeting notes and follow-up actions current in GoHighLevel and ClickUp.

• Refer issues requiring senior involvement to the Senior Account Manager, providing the background needed to resolve them.

Experience and capabilities

Experience required is 

i. 2–4 years of experience in Account management,

ii. Point of contact - or a comparable client-facing position

- within a digital agency or software-as-a-service business.

The succesful candidate will offer:

• Excellent spoken and written English, with confidence leading online client conversations.

• The ability to manage a portfolio of clients and follow through consistently.

• An understanding of digital marketing reports, including search rankings, advertising results and Google Business Profile performance.

• Experience using GoHighLevel or another CRM system.-advantageous or training provided

• Sound judgement when handling complaints, delays or difficult conversations.

• The ability to recognise client retention risks and account growth opportunities.

Exposure to Google Ads, Local Services Ads, Meta advertising or SEO would be an advantage. You do not need to execute these services yourself, but you must be comfortable discussing their performance with clients.: 

Comfortable reading digital marketing reports

Success in this role means satisfied clients, strong retention and appropriate growth within existing accounts.

To apply:send your CV to

Submit your CV, highlighting your client account experience, exposure to digital marketing or SaaS, and availability to work US business hours.