Client Liaison / Inbound Call Centre

SUMMARY:
We are seeking a Client Liaison / Inbound Call Centre professional for our client in Cape Town. The ideal candidate will have at least 2 years of experience in call centre or telesales roles, with a proven track record of success. Fluency in both English and Afrikaans is a must, as well as proficiency in Microsoft Office. The role requires someone who is target-driven, patient with customers, and able to build strong client relationships. If you meet the above requirements and are looking for an exciting opportunity, we would love to hear from you!

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE    :           Permanent
SECTOR                          :           Sales
BASIC SALARY              :           R10 000.00 + Benefits
START DATE                  :           A.S.A.P / Immediate

REQUIREMENTS:

• Matric
• 2 years of call centre/telesales experience
• Proven track record of success in telesales or in a call centre
• Fluent in English and Afrikaans (100% requirement)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Patience when dealing with customers
• Ability to communicate and build rapport with clients
• Target-driven
• Fluent in English and Afrikaans – non-negotiable

• Customer Assistance: Assess client needs and provide product recommendations based on customer preferences.
• Product Knowledge: Possess detailed knowledge about the products being sold, including materials, design features, dimensions, and care instructions.
• Sales Process: Explain the benefits of different products, answer questions, and handle customer objections. Upsell or cross-sell complementary items such as accessories or warranties.
• Providing Information on Delivery & Assembly: Inform customers about delivery timelines, costs, and any assembly or set-up options available. Arrange for deliveries or coordinate with logistics teams.
• Meeting Sales Targets: Work toward achieving sales targets through effective customer interaction and closing sales.