Client Care Manager

 

Recruiter:

T & T Academy

Job Ref:

JHB000069/KM

Date posted:

Thursday, January 6, 2022

Location:

Johannesburg, South Africa


SUMMARY:
An exciting opportunity exists for a Client Care Manager within the debt counselling field.

JOB DESCRIPTION:

  • Experience in managing a large team comprising of Debt Counsellors, Supervisors, Administrative Staff and PDA
  • An excellent understanding of the spending behaviour of consumers, types of credit agreements
  • Excellent knowledge of sections of the NCA pertaining to debt review, PDA processes as well as the Task Team Agreement and other NCR published guidelines
  • An excellent understanding of the law and process that must be followed when issuing of Clearance Certificates
Minimum Requirements
  • At least 6 years experience in the debt review industry
  • Matric or University Graduate
  • Registered with the NCR

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Client Care Manager (Pretoria - MONTANA)
Location: Pretoria
Salary:
Main PurposeThe client care manager is responsible for leading and managing the customer care team to deliver exceptional service standards, drive performance, and continuously improve the overall customer experience.
15 days ago


 Compliance Coordinator (Part-Time) Support quality, compliance, and care operations within a growing home care environment. Remote (South Africa) | Healthcare / Home Care | R18,000 – R20,000 per month | Flexible Part-Time About Our Client Our client operates within the home care sector, supporting vulnerable individuals through high-quality care and operational excellence. They are focused on maintaining strong compliance standards, accurate record-keeping, and reliable support systems across the business. This opportunity would suit someone experienced, dependable, and highly organised who enjoys structured administrative work and takes pride in keeping processes compliant and up to date. The environment is supportive, remote-first, and values consistency, accountability, and attention to detail. The Role: Compliance Coordinator This role is responsible for supporting compliance, training administration, recruitment coordination, and general operational administration within a regulated care environment. You will play an important role in ensuring records, audits, onboarding processes, and compliance documentation are accurately maintained and completed on time. The role requires someone comfortable working independently, following up on outstanding actions, and communicating professionally with staff and management teams. Previous exposure to healthcare or care home environments will be highly beneficial. Key Responsibilities 3+ years’ experience in administration or compliance support within a regulated environment Complete medication and care plan audits, including reviewing MAR charts, care notes, and risk assessments Track care plan review dates and flag overdue actions to management Prepare weekly or fortnightly audit and compliance reports Monitor staff training records, certificate expiry dates, and compliance requirements Upload training certificates and onboarding documents into the correct systems and staff files Maintain training trackers and compliance records using Google Sheets and internal systems Follow up with staff regarding overdue training and outstanding documentation Review incoming job applications and assist with recruitment pre-screening Conduct initial candidate screening calls and coordinate interviews Support onboarding administration and chase outstanding onboarding paperwork Assist with shared inbox management, Slack communication, and general administration tasks Support report preparation, presentations, and compliance documentation About You 3+ years’ experience in administration, compliance coordination, or operational support Strong knowledge of Google Workspace and Microsoft Office Excellent written and spoken English communication skills Highly organised with strong attention to detail Comfortable working independently in a fully remote environment Confident following up on outstanding tasks and holding others accountable to deadlines Able to manage multiple administrative processes simultaneously Experience within care, healthcare, legal, or another regulated industry Previous experience within a care home, nursing, or healthcare support environment would be highly advantageous Familiarity with systems such as ACP, Nourish, or similar care platforms is beneficial Experience supporting onboarding, HR administration, or multi-site operations is advantageous Likely well-suited to a mature, experienced, or semi-retired professional seeking flexible part-time work
Location: South Africa
Salary: R18,000 – R20,000 per month
This role is responsible for supporting compliance, training administration, recruitment coordination, and general operational administration within a regulated care environment.
29 days ago


Client Care Consultant x 4 (Pretoria - MONTANA)
Location: Pretoria
Salary:
Main PurposeThe client care Consultant is responsible for delivering exceptional customer service by effectively managing client interactions, resolving queries, and ensuring a seamless customer experience across all communication channels.
15 days ago


DMC Retail Travel Specialist
Location: Sandton
Salary: Market related
- Creative planning and designing of itineraries, Managing the reservations process for bookings .
1 day ago


Roodepoort Vehicle Delivery Driver
Location: Roodepoort
Salary:
4 days ago


Pharmacist (Wits Health Consortium)
Location: Soweto
Salary: Monthly
Background:Wits Health Consortium (Pty) Limited ("WHC") is a wholly-owned Company of the University of the Witwatersrand, Johannesburg (South Africa) under its Faculty of Health SciencesWHC provides Faculty with a legal framework within which to operate the research and other activities necessary to support its academic objectivesIn addition, WHC offers a range of products and services to Academic...
5 days ago


BI Project Coordinator
Location: Johannesburg
Salary: 20000 Monthly
Vacancy: Business Intelligence (BI) Department Project CoordinatorSector: Corporate Pharmaceutical & FMCG RetailLocation: Rivonia, Gauteng (On-Site)Position Type: Full-Time, PermanentAbout the RoleWe are seeking a meticulous and results-driven BI Department Project Coordinator to oversee retail media campaign management, compliance, and execution across a national pharmaceutical retail footpri...
5 days ago


Customer Care and Operations Manager
Location: Benoni
Salary: R65 000 CTC per month Monthly
Our client is seeking an experienced Customer care and Operations manager to oversee warehouse, distribution, and customer service operations. This role is responsible for driving operational efficiency, inventory control, on-time deliveries, customer satisfaction, and team performance.
6 days ago


General Manager – Operations | Kliprivier, Gauteng | Permanent Executive Position
Location: Kliprivier
Salary:
6 days ago


Customer Care and Operations Manager
Location: Benoni
Salary: R65 000 CTC per month Monthly
Our client is seeking an experienced Customer care and Operations manager to oversee warehouse, distribution, and customer service operations. This role is responsible for driving operational efficiency, inventory control, on-time deliveries, customer satisfaction, and team performance.
8 days ago


Create a free job alert for Client Care Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions