Claims & Customer Experience Expert (Must know/love cycling/bicycles!)

Recruiter:

The Legends Agency

Job Ref:

8XX585WV

Date posted:

Monday, December 8, 2025

Location:

Cape Town, South Africa

Salary:

Market-related

SUMMARY:
Join a specialist cycling insurance team supporting Australian customers

POSITION INFO:

- Claims & Customer Experience Expert (Must know/love cycling/bicycles!)
  Join a specialist cycling insurance team supporting Australian customers
  Stellenbosch | R20,000 to R30,000 Basic + Commission
  
  About Our Client
  This cycling-focused InsurTech business provides specialist insurance solutions to a passionate customer base across Australia and New Zealand. Operating from Stellenbosch, the team delivers a high-touch, end-to-end service centred on efficiency, accuracy, and an excellent customer experience. The environment is energetic, customer-obsessed, and suited to individuals who enjoy fast-paced work with international exposure.
  
  The Role: Claims & Customer Experience Expert
  This role exists to manage and deliver an end-to-end claims service for cycling customers while ensuring compliance with policies, regulations, and internal processes. You will guide customers through the full claims journey from first contact to evidence gathering, validation, quoting, and replacement facilitation while supporting the broader AU/NZ team with technical insight. The focus is on accuracy, exceptional service, fraud detection, and seamless coordination to ensure every claim is handled efficiently and professionally.
  
  Key Responsibilities
  
  Manage full end-to-end claims processes, from initial contact to settlement
  
  Gather and validate evidence, review documentation, and quote correct replacements
  
  Facilitate the replacement process in line with policy limits and guidelines
  
  Identify and escalate any fraudulent or non-compliant claims
  
  Provide technical claims support to the AU/NZ team, including bicycle-related knowledge
  
  Deliver a professional, customer-first experience throughout every interaction
  
  Ensure all claims are processed in compliance with relevant policies and regulations
  
  About You
  
  1 to 3 years of experience in a customer service, claims, insurance, or cycling-related environment
  
  Experience handling end-to-end customer processes or administrative workflows
  
  Strong attention to detail with the ability to validate evidence and follow structured procedures
  
  Customer-focused, proactive, and confident communicator
  
  Able to work efficiently in a fast-paced environment with international teams
  
  Cycling knowledge, insurance experience, or a three-year degree would be advantageous

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