Customer Experience Advisor

SUMMARY:
As a Customer Experience Advisor, you will play a central role in supporting both Franchise Owners and direct customers across Europe.

POSITION INFO:

Customer Experience Advisor

Support a growing logistics service across Europe – hybrid role in CPT

Hybrid/Office | R18,000 – R25,000 | Netherlands/Belgium hours

About Our Client

Our client is an entrepreneurial logistics services company operating as a transportation reseller across Belgium and the Netherlands, with expansion plans into Spain. The company supports a franchise network of Shipping Advisors and operates with a proactive, can-do attitude. The environment is fast-paced and hands-on, ideal for candidates seeking variety, responsibility, and impact.

The Role: Customer Experience Advisor

As a Customer Experience Advisor, you will play a central role in supporting both Franchise Owners and direct customers across Europe. Working in a dynamic team, youll resolve shipping queries, proactively manage shipment issues, support operational excellence, and occasionally assist with admin and system testing. This role exists to ensure smooth delivery operations and maintain high service standards across all markets served.

Key Responsibilities

• Bring a minimum of 3 years experience in customer service and logistics operations
• Respond to inbound franchise support requests, including missed pickups, returns, claims, and tracking issues
• Handle direct customer communication for similar shipment challenges
• Proactively monitor shipment journeys and resolve potential issues such as missing paperwork
• Assist with testing and feedback on internal shipping and admin portals
• Perform additional admin tasks and outbound customer outreach during quieter periods

About You

• 3+ years in a customer service role, ideally within logistics or shipping
• Fluent in English and Afrikaans (written and verbal), with good understanding of Dutch
• Strong computer literacy across CRM systems, email platforms, and the MS365 suite
• Friendly, professional, and proactive attitude with strong attention to detail
• Comfortable working in a hybrid environment aligned to Central European Time (8:30–17:30)
• Hardworking, well-spoken, and adaptable to a learning-focused, entrepreneurial setting