Duties & Responsibilities

• Attend to own professional correspondence and all related documents
• Generate and remit Reports on time and maintain all files
  • Allocate cases on CMS and manage all case file actions from start to end of process including review applications where necessary in accordance with all operating processes
  • Apply the rules in the management of all files and processes
  • Capture and schedule cases and notify parties of the set down date and file proof of service.
  • Liaise with the CCMA and Labour Court/DOL where necessary
  • Manage referrals from the referred stage to the closed status on CMS and run reports
  • Maintain and attend to the Inbox timeously
  • Allocate cases to Panelists timeously
  • Prepare and compile all accounts for payment timeously
  • Handle complaints and queries professionally
  • Assist with Switchboard operation when necessary
  • Maintain a CMO diary and ensure all record books are properly populated and up to date

Qualifications

• A matric certificate and/ or equivalent academic qualification
• Minimum 3 years administrative experience
• Computer Literacy essential
  • Prior experience or knowledge of the LRA and/or related legislation will be an added advantage
  • Prior experience on the Case Management System will be an added advantage

Knowledge/Experience/Skills/Requirements