CLIENT CARE MANAGER

 

Recruiter:

MH Solutions

Job Ref:

CT001707/PB

Date posted:

Friday, February 18, 2022

Location:

Midrand, South Africa


SUMMARY:
Our client has a vacancy for a Client Care Manager. Main responsibilities of this role is to manage the services, output and compliance of Client database.

JOB DESCRIPTION:

Responsibilities
  • Manage turn-around time, feedback, uptime and data integrity;
  • Resolution of all queries in line with client expectations;
  • Manage Client database integrity to the naming convention is standardized on Sales Force and FM;
  • Implement and manage SLA for all Client’s allocated;
  • Manage Client’s training needs;
  • Manage the de and re-installation, peripheral installations and maintenance within agreed SLA/timeframe;
  • Accurate and timeous daily, weekly and monthly reporting; 
  • Conduct regular system audits and reconciliation that data is correct on FM Pro, Dynamix, Sales Force and Fleet Active


Must have requirements include:
  • Matriculation;
  • Tertiary Qualification (Business Management Diploma or similar);
  • OWN TRANSPORT AND VALID DRIVER’S LICENCE – NON-NEGOTIABLE!
  • 2-3 years Relationship or Key Account management experience;
  • Ability to set and execute a client relationship strategy;
  • Ability to work independently and take initiative;
  • Computer Literacy - Intermediate to Advanced in terms of MS Office, MS Outlook, MS Work, MS Excel and MS Word;
  • Excellent business communication skills both written and verbal; and
  • Fleet Management/Logistics Experience advantageous.
 
PLEASE FORWARD YOUR UPDATED CV (MS WORD FORMAT) & CURRENT SALARY STRUCTURE TO priscilla@mhgroup.co.za
 
Should you not hear from us within 2 weeks of the closing date, please deem your application is unsuccessful.
 
 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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