Billing Clerk

SUMMARY:

POSITION INFO:
My client is seeking a detail-oriented and results-driven Billing Clerk to join their finance team.

The successful candidate will be responsible for managing billing processes, supporting accurate financial reporting, and delivering professional service to clients and internal stakeholders. This role requires strong numerical ability, excellent organisation skills, and a client-focused mindset.

This role is based in Centurion.

Key Responsibilities:

Billing & Financial Administration

• Verify billing data and generate accurate invoices for clients or members.
• Perform regular reconciliations to ensure billing records and payments are current.
• Capture and process credits, adjustments, and refunds where applicable.
• Compile and distribute account statements to clients.
• Track outstanding balances and follow up proactively to ensure timely payment.
• Maintain accurate accounting records, updating invoices, payments, balances, and client details.
• Monitor billing activity and prepare monthly billing and payment reports.
• Support the finance team with financial reporting and audit requirements.

Client Service & Stakeholder Support

• Investigate and resolve billing-related queries within agreed service levels, escalating when necessary.
• Provide clear, accurate information and guidance to clients and stakeholders.
• Deliver consistent feedback and updates to clients on query resolution.
• Maintain strong, professional relationships through honest, reliable, and respectful engagement.
• Contribute to service delivery reporting and customer service performance tracking.
• Identify opportunities to improve client service processes and promote fair client treatment.
• Support a service culture that values collaboration, feedback, and excellence.

Collaboration & Professional Conduct

• Build and maintain productive working relationships with colleagues, clients, and stakeholders.
• Participate constructively in change and improvement initiatives.
• Take ownership of personal development, keeping professional, industry, and legislative knowledge up to date.
• Contribute ideas that support innovation and improved ways of working.
• Manage workload effectively to meet deadlines and performance targets.

Financial Governance & Risk

• Apply sound judgment when managing company resources and information.
• Identify opportunities to improve operational efficiency and cost effectiveness.
• Contribute to risk identification and mitigation discussions within the team.
• Prepare and present financial information that supports understanding and decision-making where required.

• Completed Matric
• Finance certificate or diploma is advantageous
• 2 years experience as a Billing Clerk
• Strong verbal and written communication skills
• Excellent numerical and analytical ability
• High level of accuracy and attention to detail