Automotive Technical Returns & Warranty Manager - Gauteng, Johannesburg

Recruiter:

Select Motor Recruitment

Job Ref:

JHB000841/DP

Date posted:

Tuesday, June 2, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience

Purpose Of The Job:

Our client is a specialist distributor and remanufacturer serving the automotive, commercial transport, agricultural, mining, construction, and industrial sectors.
We are seeking an experienced and technically competent individual to manage our Returns, Warranty and Service Exchange Department.
This is a specialist role that combines technical product knowledge, administration, customer interaction, warranty management, and operational decision-making.

POSITION INFO:
Responsibilities:

Manage warranty claims and returns administration
Assess returned diesel injection and turbocharger products
Determine suitability for repair, remanufacture, credit, or rejection
Liaise with technical and workshop personnel
Maintain accurate ERP records and documentation
Communicate with customers regarding returns and warranty matters
Identify recurring product quality issues and trends
Assist with operational planning of returned products
Ensure departmental KPI and turnaround targets are achieved

Requirements:

Minimum 5 years relevant industry experience in an automotive environment
Strong diesel technical background
Computer literacy and ERP experience
Strong administrative and organisational skills
Ability to make technically informed decisions
Excellent communication skills
Motor industry experience Essential!!

Technical Requirements
The candidate should possess a sound understanding of:

Common Rail Diesel Injection Systems
Mechanical Diesel Injection Systems
Unit Injectors and Unit Pumps
Turbocharger Products and Components
Diesel Engine Operating Principles
Component Failure Analysis
Product Identification and Application Matching
Workshop Repair Processes

Highly Advantageous:

Qualified Diesel Mechanic
Previous experience in a diesel injection workshop
Previous experience in a turbocharger repair facility
Previous experience in warranty administration
Experience with remanufactured diesel components

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than 2 weeks from advertising.

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