Assistant Operations Manager for the N1

SUMMARY:
Company: Pt Operational Services
Location: Head Office, Hatfield, Pretoria
Reports to: Operations Manager
Purpose: To Assists the Operations Manager in supervising daily operations of the business, which looks at the toll collection operations at the toll plazas on the prescribed routes on the N1 highway. Develop productive, profitable and achievement oriented working environment for employees. Supervise operations team to ensure operational excellence and excellent customer services on an uninterrupted basis. This should be done in accordance with the legal requirements, contractual obligations and in terms of the company’s policies and procedures, in order to ensure a service of the highest quality and integrity.

POSITION INFO:
Qualifications and Skills
Suitable candidates must possess the following minimum qualifications and skills: 

• Operations Management Higher Diploma (or any related tertiary qualification)
• Valid Unendorsed Code 08 Drivers License
• At least 8 years related experience
• Good organising and planning skills
• Communicates effectively on all levels
• Financial management skills
• Good human resources management skills
• Computer literacy skills
• Interpersonal relationship skills
• Highly motivated individual with strong self-management skills
• Strong assertiveness
• Enables and drives a learning culture
• Strong leadership skills
• Strong conflict management & resolution skills
• Knowledge of the toll collection process & toll road environment
• Analytical skills
• The Assistant Operations Manager will be required to drive frequently on the Bakwena N1 project to visit toll plazas and/or other sites.
• The road and the toll plazas span over an area of ±380km for both the N1/N4 route.

• Assist Operations Manager (N1/N4) in supervising daily operations of organisation (also refer to the Operations Manager Job Spec).
• Develop productive, profitable and achievement oriented working environment for employees.
• Address operational issues and concerns in a timely fashion.
• Supervise operations team to ensure operational excellence and excellent customer services.
• Assist with planning and maintaining operational budgets.
• Oversee operational costs, risk and audit activities.
• Timeously manage and oversee the process of forecasting traffic volumes and manning levels.
• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities in conjunction with the HC department.
• Responsible for health, safety and security measures at all plazas, including ensuring a clean, safe and organised facility.
• Responsible for proper and timeous administration, recordkeeping, compiling, and presenting of reports and statistics as per requirements of the Board of Directors, BPCC, SANRAL and any other company requirements.
• Assist in ensuring sound relations exist with road users, the client, Independent Engineer and other relevant services and the different departments.
• Ensure sound relations amongst team members from the operations department, which enables motivated staff through job enrichment, training and development, mentoring and coaching, and proper internal communication.
• Educate operations team on best practices, company policies and service excellence standards.
• Determine staffing requirements, work assignment and schedules for new projects.
• Ensure policies and procedures are timeously updated and communicated, as required.
• Ensure that the ongoing development of the toll collection system includes all the functionality and controls required to maintain a high level of service to the company and the client.
• Ensure that new and current system functionalities are thoroughly tested by the relevant parties before live implementation.
• Assist in timeously managing and administering subcontractors and suppliers.
• Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management as needed.
• Assist in managing the Operations Department consisting of ±450 employees, including the plaza managers on that route.