Assistant Housekeeping Manager

SUMMARY:
5* Wine Estate based close to Stellenbosch is looking for a is looking for an Assistant Housekeeping Manager to assist the Executive Housekeeper on a day-to-day basis with all the responsibilities of the Housekeeping Department.

POSITION INFO:
Duties:
 
Ensure that the day-to-day operations of the housekeeping department are carried out according to company standards and as specified by senior management.
Perform regular inspections of the laundry, public areas, and lodges.
Manage, support, and assist housekeeping personnel as required.
Ensure that all housekeeping personnel are briefed on their daily duties and any other departmental information at the start of each shift.
Lead by example in appearance and personal hygiene, ensuring that all housekeeping personnel on shift are neat and professional in their respective uniforms.
Ensure that the cleanliness, hygiene, and sanitation of guest lodges and public areas are maintained at all times in accordance with company standards.
Ensure that all repair and maintenance issues are reported to the relevant departments and that appropriate action is taken.
Provide on-the-job training to ensure that personnel continue to develop and improve.
Maintain a positive attitude and a courteous, professional demeanour at all times.
Anticipate and respond to all guest needs promptly, efficiently, and courteously.
Ensure that any guest complaints are resolved promptly, efficiently, and courteously, and brought to the attention of senior management.
Ensure that monthly stock takes are conducted.
Accurately maintain linen stock.
Maintain housekeeping consumable stock.
Follow all reasonable instructions.
Report any breaches of company policy to senior management.
 
Requirements:
 
Grade 12.
Preferably 2–3 years' previous housekeeping management experience or experience in a similar role within the hospitality industry.
Ability to coordinate and lead the housekeeping team.
Ability to motivate and inspire the team.
Strong communication skills.
Self-discipline.