Assistant Housekeeping Manager

Delaire Graff Estate is looking for an Assistant Housekeeping Manager to assist the Executive Housekeeper on a day-to-day basis with all the responsibilities of the Housekeeping Department.Key Responsibilities:

• Ensure that the day-to-day operations of the housekeeping department are carried out according to company standards and as specified by senior management.

• Perform regular inspections of the laundry, public areas, and lodges.

• Manage, support, and assist housekeeping personnel as required.

• Ensure that all housekeeping personnel are briefed on their daily duties and any other departmental information at the start of each shift.

• Lead by example in appearance and personal hygiene, ensuring that all housekeeping personnel on shift are neat and professional in their respective uniforms.

• Ensure that the cleanliness, hygiene, and sanitation of guest lodges and public areas are maintained at all times in accordance with company standards.

• Ensure that all repair and maintenance issues are reported to the relevant departments and that appropriate action is taken.

• Provide on-the-job training to ensure that personnel continue to develop and improve.

• Maintain a positive attitude and a courteous, professional demeanour at all times.

• Anticipate and respond to all guest needs promptly, efficiently, and courteously.

• Ensure that any guest complaints are resolved promptly, efficiently, and courteously, and brought to the attention of senior management.

• Ensure that monthly stock takes are conducted.

• Accurately maintain linen stock.

• Maintain housekeeping consumable stock.

• Follow all reasonable instructions.

• Report any breaches of company policy to senior management.

Requirements:

• Grade 12.

• Preferably 2–3 years' previous housekeeping management experience or experience in a similar role within the hospitality industry.

• Ability to coordinate and lead the housekeeping team.

• Ability to motivate and inspire the team.

• Strong communication skills.

• Self-discipline.

Delaire Graff Estate is an equal opportunity employer.