Assistant Housekeeping Manager | Birkenhead House

SUMMARY:
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POSITION INFO:

The Assistant Housekeeping Manager at Birkenhead House is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that Birkenhead House, as part of The Royal Portfolio, can live up to our purpose, which is "To give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES:

• Know the Housekeeping standard operating procedures.
• Supervise and direct the daily activities of the team to enable the efficient and smooth operation of the department.
• Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.
• Assist in completing Room Attendant work sheet in the absence of a Coordinator or Manager.
• Co-ordinate with the Front Office on releasing of rooms and special guest requests.
• Perfect room checks are essential.
• Being comfortable with delegating and reporting any problems and missing items to management immediately.
• Make sure all maintenance issues in guest rooms and public areas are communicated to management or maintenance manager immediately.
• Make sure all guest laundry is collected and returned according to housekeeping standard operating procedures.
• Ensure detailed handovers are done for the next shift.
• In days of low occupancy deep clean rooms and public areas.
• Assist in stock takes and in recording any breakages.
• Assist Housekeeping Manager with disciplinary procedures.
• Ensure training needs are communicated to management, and that training registers are completed for all staff training done.

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Must have at least 2 years’ experience in a 5* Hotel Housekeeping environment.
• Demonstrated excellent written and verbal communication skills in English.
• Strong administration skills, with excellent PC skills in MS Office and Opera.
• Ability to multitask and manage own time and workload.
• Proven job reliability, diligence, and dedication.
• Strong attention to detail.
• Must be flexible with working nights, weekends, and holidays.
• A driver’s license would be advantageous.
• Preference will be given to candidates already living in Hermanus, or the surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.