Assistant Floor Manager

SUMMARY:
An exciting opportunity exists for a Floor Manager to join a leading retail group. The successful candidate will demonstrate a high level of professionalism, strong interpersonal skills, and a genuine customer-centric approach.

This role is responsible for overseeing floor departments to drive sales performance, maximise profitability, control expenses, and effectively manage key operational ratios.

POSITION INFO:
Roles and Responsibilities:

• The purpose of the Floor Manager is to effectively plan, control and monitor the performance of his / her departments to ensure that they operate at an optimal level.
• Championing the purpose and values of the organization.
• Manage Department targets and profitability of all floor departments
• Being part of management and to support the team when required to do so.
• Use information and data to make informed decisions on store operations.
• Sales Targets - Develop and Implement strategies to meet sales targets across departments.
• GP Targets - Develop and Implement strategies to meet GP targets across departments.
• Wastage - Monitor wastage and develop and implement methods to reduce wastage across departments.
• Shrinkage results - Develop and implement shrinkage controls across departments.
• Expenses - Manage and control expenses
• Evaluate rate of sales / product category and implement recommendations for improvement.

• Stock levels - Maintain ideal stock levels across all floor departments
• Range - Determine range per product category.
• Ordering – Order goods in relation to rate of sale.
• Schedule deliveries as per the requirements of the business.
• Category stock counts - Analyze category stock counts cyclical schedule and investigate variances.
• Stock rotation - Conduct spot checks across departments to ensure stock rotation is in place

• Pricing - Conduct spot checks across departments and ensure accuracy of pricing on shelf.
• POS - Spot check sales floor to ensure all products have neat and tidy prices displayed.
• Theme POS - Theme POS is neat and tidy and removed once the theme is over (e.g., Easter)

• Negotiate deals – Engage with suppliers for deals to improve the profitability of the store
• Order promotions - Verify promotional orders regarding quantities / timing.
• Stock levels - Evaluate stock levels according to rate of sales and duration of promotion to reduce insufficient / surplus stock.
• Evaluate success - For each promotion to determine successes and failures of the promotion.

• Stock - Conduct spot checks daily to ensure all stock is clean and neatly displayed.
• Ticketing - Conduct spot checks to ensure that all ticketing is clean and tidy ticketing on all products.
• Display units & Gondola Ends - Conduct daily spot checks across all departments to ensure display units are clean, neat and tidy
• Equipment maintained - Maintained all equipment used including Telxons / merchandising trolleys / Shelving / ticketing system etc.
• Customer Care results – Evaluate results and develop and implement methods to improve customer care results.

• Recruitment - Using correct procedures.
• Discipline staff - Using correct procedures.
• Training - Set training targets per department and implement.
• Coach staff - To meet job and organizational requirements.
• Performance management - All staff are aware of the required to deliver agreed work standards and are given a performance review 4 x per year.
• Communicating with staff - Communicate new developments with staff on an ongoing basis.
• Shifts & Rosters - Evaluate shifts and rosters to optimize staff productivity and reducing overtime on a weekly and monthly basis.
• Leave - Planned annual leave cycles.

• Resolving customer complaints - Satisfied customers.
• Advising customers - Satisfied customers.
• Customer relationships - Develop personalized relationships with regular customers.
• Customer activities in store - Satisfied customers.

• Maintain store standards - Satisfied customers.
• Maintaining profitability - Ensuring that shrinkage controls are in place.
• Maintaining security procedures - Ensure security procedures are carried out to safeguard store assets and customers.

• Management skills - Manage a team of people to achieve targets set.
• Communication skills - Communicate effectively with consumers, teammates, and suppliers.
• Negotiation skills - Negotiate deals with suppliers.
• Coaching skills - Coach staff
• Market trends - Current and future trends of consumers’ shopping habits.
• Retail - The FMCG retail environment.
• Product knowledge - Products across all floor management departments.
• Ordering and stock rotation - Controls used to maintain ideal stock levels and sales mix during different trading periods.
• Cold chain management
• Leadership abilities - Ability to lead a team of people.
• Product minded - Learn new aspects about products, materials, and processes to better service the customer.
• Customer minded - Be outgoing and enjoy interacting with customers.
• Team player - Extend beyond personal responsibilities to assist fellow teammates and be respectful, appreciative, fair, and thankful of other teammates.
• Detail minded - Give attention to detail in daily work habits without losing focus on the overall task at hand.
• “Stable” - Be positive each day without allowing mood swings to affect job performance.
• Growth Potential - Take advantage of personal development opportunities and be able to welcome and appreciate
• To achieve all the above, the Floor Manager must manage and lead a team of people.
• Communicate effectively to the relevant teams/departments.
• Be able to identify and resolve problems as and when they arise.
• Be able to analyze a range of data and share information to help improve the store.
• Extend beyond the call of duty without being asked to.
• Give attention to detail in all aspects of Key Performance Areas.