SUMMARY:
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POSITION INFO:
The Role: The Assistant Floor Manager will play a critical role in supporting the Floor Manager and Store Manager by overseeing floor operations, driving sales performance, maintaining operational discipline, and ensuring exceptional customer service. This role is hands-on and operational, requiring strong leadership presence on the floor while contributing to strategic execution.
Key Responsibilities
· Support the management of all floor departments to ensure optimal sales performance, stock availability, and high visual and operational standards.
· Assist in driving turnover, maximising gross profit, controlling expenses, and managing key operational ratios.
· Read, analyse, and interpret management and sales reports, identifying trends and taking corrective or growth-focused action.
· Support target setting and execution, ensuring departmental goals, timelines, and KPIs are clearly communicated and achieved.
· Actively support the Floor Manager in planning, implementing, and monitoring operational initiatives aligned with group strategy and values.
· Ensure consistent execution of store disciplines, controls, procedures, rules, and compliance standards.
· Be a visible leader on the floor, leading by example and maintaining a strong customer-facing presence.
People Management & Leadership
· Assist with staff management across floor departments (approximately 60 staff), including:
· Training and coaching
· Recruitment support
Performance management
· Disciplinary processes (in line with labour legislation and company policy)
· Motivate, develop, and support staff to create a positive, engaged, and productive work environment.
· Ensure staff understand expectations, standards, and service excellence requirements.
· Foster a culture of accountability, professionalism, and teamwork.
Customer Experience
· Deliver an exceptional customer experience aligned to a premium retail environment.
· Address customer queries, complaints, and feedback professionally and efficiently.
· Ensure product quality, availability, and merchandising consistently meet high LSM expectations.
Operational & Strategic Support
· Support change initiatives and operational improvements with confidence and attention to detail.
· Ensure decisions are fact-based, well-planned, and aligned with group strategy, purpose, and values.
· Act as a key support to the Floor Manager and Store Manager by independently managing assigned floor areas, allowing senior management to focus on broader business priorities.
· Minimum 5 years’ FMCG retail experience, preferably within a food retail environment.
· Proven experience in a supervisory or junior management role.
· Strong numerical and analytical ability with experience interpreting retail reports.
· High levels of professionalism, integrity, and interpersonal skill.
· Strong customer service orientation with experience serving high LSM markets.
· Ability to lead, motivate, and manage teams effectively.
· Relevant retail or management qualifications will be advantageous.
Additional Requirements
· Residing in or near the Ballito area is highly beneficial.
· Own reliable transport is essential.
· Willingness to work retail hours, including weekends and public holidays.
Why This Role?
· Opportunity to lead within a respected, community-centred retail environment
· Beautiful, high-quality store setting
· Influence a product offering that reflects the North Coast lifestyle
