Assistant Floor Manager

SUMMARY:
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POSITION INFO:

The Role: The Assistant Floor Manager will play a critical role in supporting the Floor Manager and Store Manager by overseeing floor operations, driving sales performance, maintaining operational discipline, and ensuring exceptional customer service. This role is hands-on and operational, requiring strong leadership presence on the floor while contributing to strategic execution.

Key Responsibilities

· Support the management of all floor departments to ensure optimal sales performance, stock availability, and high visual and operational standards.

· Assist in driving turnover, maximising gross profit, controlling expenses, and managing key operational ratios.

· Read, analyse, and interpret management and sales reports, identifying trends and taking corrective or growth-focused action.

· Support target setting and execution, ensuring departmental goals, timelines, and KPIs are clearly communicated and achieved.

· Actively support the Floor Manager in planning, implementing, and monitoring operational initiatives aligned with group strategy and values.

· Ensure consistent execution of store disciplines, controls, procedures, rules, and compliance standards.

· Be a visible leader on the floor, leading by example and maintaining a strong customer-facing presence.

People Management & Leadership

· Assist with staff management across floor departments (approximately 60 staff), including:

· Training and coaching

· Recruitment support

Performance management

· Disciplinary processes (in line with labour legislation and company policy)

· Motivate, develop, and support staff to create a positive, engaged, and productive work environment.

· Ensure staff understand expectations, standards, and service excellence requirements.

· Foster a culture of accountability, professionalism, and teamwork.

Customer Experience

· Deliver an exceptional customer experience aligned to a premium retail environment.

· Address customer queries, complaints, and feedback professionally and efficiently.

· Ensure product quality, availability, and merchandising consistently meet high LSM expectations.

Operational & Strategic Support

· Support change initiatives and operational improvements with confidence and attention to detail.

· Ensure decisions are fact-based, well-planned, and aligned with group strategy, purpose, and values.

· Act as a key support to the Floor Manager and Store Manager by independently managing assigned floor areas, allowing senior management to focus on broader business priorities.

· Minimum 5 years’ FMCG retail experience, preferably within a food retail environment.

· Proven experience in a supervisory or junior management role.

· Strong numerical and analytical ability with experience interpreting retail reports.

· High levels of professionalism, integrity, and interpersonal skill.

· Strong customer service orientation with experience serving high LSM markets.

· Ability to lead, motivate, and manage teams effectively.

· Relevant retail or management qualifications will be advantageous.

Additional Requirements

· Residing in or near the Ballito area is highly beneficial.

· Own reliable transport is essential.

· Willingness to work retail hours, including weekends and public holidays.

Why This Role?

· Opportunity to lead within a respected, community-centred retail environment

· Beautiful, high-quality store setting

· Influence a product offering that reflects the North Coast lifestyle