Agent Sales Consultant

SUMMARY:
One of East Africa's longest-standing safari companies is looking for a AGENT SALES CONSULTANT to join their team in Cape Town.

POSITION INFO:
In this roles you will be responsible for managing safari booking requests from travel agents, creating detailed and personalized itineraries, and ensuring exceptional service delivery from enquiry to post-travel feedback.

Candidate Requirements:

• 10-15 years experience in the hospitality & tourism industry
• Experience in, and knowledge of Safari Sales is required (of East Africa Safari Sales is an advantage)
• Good understanding of the safari tourism industry
• Experience in dealing with and delivering on western business demands
• Experience with travel & reservation systems
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales and communication skills
• Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environment
• Experience in handling demanding situations and the ability to work well under pressure
• Experience in and willingness to handle issues outside of office hours when required

• Handling of safari requests from agents with planning, costing and accurate information within the required turnaround time
• Meet and exceed individual, team and company targets
• Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, and offering additional information as needed
• Follow booking procedures set out in the operating manuals when booking all properties, vehicles, and activities that make up the safari
• On confirmation complete the safari file with all the information required
• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
• Follow up with agents after a safari for any feedback
• Always looking for ways to increase sales and playing an active role in increase the performance of the sale team
• Report any errors or issues to your line manager immediately on discovery
• Provide proactive support to colleagues during peak or leave times