Agent Support Co-ordinator

SUMMARY:
One of East Africa’s long-standing safari companies is looking for an AGENT SUPPORT CO-ORDINATOR

POSITION INFO:
The role is ideal for a candidate with entry- to mid-level sales or customer support experience who is eager to grow into a future commercial role. It offers a unique opportunity to gain exposure to B2B sales, the African travel landscape, and the inner workings of a high-impact conservation-driven safari company.

Candidate requirements

• Must have 2–4 years of experience in sales support, customer service, or trade-facing roles; preferably in travel, hospitality, or tourism.
• Familiarity with African travel or safaris is a strong advantage.
• Tech-savvy and comfortable guiding others through online tools or digital platforms.
• Strong communicator—both in writing and verbally—with a helpful, professional tone.
• Highly organized, proactive, and self-motivated, especially in a remote work environment.
• Solid working knowledge of Microsoft Office especially Word, Excel, and PowerPoint.
• Previous experience with CRM platforms preferred; confident learning and using digital tools to manage agent communication and sales tracking.
• Highly organized in digital file handling and clear in written communication.
• Comfortable working across remote collaboration tools (e.g., Teams, shared drives).
• Passion for conservation and responsible tourism.

• Act as the first point of contact for low- and mid-volume agent inquiries.
• Respond to questions related to availability, product basics, booking processes, and account setup.
• Escalate complex or strategic queries to senior team members as appropriate.
• Maintain accurate records of agent interactions in CRM systems.
• Host basic training sessions or small-group webinars to improve agent self-sufficiency.
• Identify common barriers to digital adoption and provide feedback to the team.
• Assist in researching new agent prospects and preparing for outreach campaigns.
• Help manage event logistics, trade show preparations, and follow-up communications.
• Support the creation and distribution of tailored sales collateral and marketing tools.
• Help gather feedback from agent fam trips to improve sales content and campaigns.
• Across all interactions, promote the image of the sales team as a best-in-class externally with our
• clients and internally with our key stakeholders.

• You are required to work 9 hours per day including an hour lunch break. The working hours are determined according to the team set-up with flexibility.
• Overtime may be required during peak periods for which you will be compensated with time off in lieu.
• You may be required to travel for work from time to time.