Travel Desk Agent

SUMMARY:
Assist guests with booking tours, excursions, transfers, and restaurant reservations

POSITION INFO:

The President Hotel is entering an exciting phase of growth and transformation, and we are creating a new opportunity for a Travel Desk Agent to join our Front Office team.

We are seeking a knowledgeable and guest-focused Travel Desk Agent to assist guests with tours, transfers, and travel arrangements while providing exceptional service and personalised recommendations. The ideal candidate will have excellent knowledge of Cape Town and surrounding attractions, a strong network of travel and tour suppliers, and proven hotel travel desk or concierge experience.

Experience & Requirements

• Minimum 2 years' experience in a travel desk, concierge, or tourism-related role within a 4- or 5-star hotel environment

• Diploma or certificate in Tourism, Hospitality Management, or Travel advantageous

• Strong knowledge of Cape Town's attractions, tours, restaurants, and cultural experiences

• Excellent customer service and sales skills with the ability to upsell tours and services

• Proficiency in Opera PMS (advantageous) and Microsoft Office

• Ability to liaise with local tour operators, transport providers, and event organisers

• Excellent communication, interpersonal, and organisational skills

• Ability to work flexible shifts, including weekends and public holidays

• South African citizen with a valid ID

Duties & Responsibilities

• Assist guests with booking tours, excursions, transfers, and restaurant reservations

• Provide professional recommendations on attractions, cultural sites, and local experiences

• Manage guest enquiries promptly and accurately, ensuring memorable guest experiences

• Maintain excellent relationships with local tour operators, suppliers, and transport providers

• Handle reservations, confirmations, payments, and cancellations efficiently

• Promote and upsell hotel facilities, events, and partner experiences to maximise guest satisfaction and revenue

• Work closely with the Front Office and Concierge teams to provide seamless guest services

• Maintain detailed records of bookings, payments, and supplier invoices

• Ensure compliance with hotel policies, service standards, and guest safety requirements

Important Application Notes

• Must hold a valid South African ID

• Only candidates with relevant hotel/travel desk experience will be shortlisted

• Ensure your CV is 100% updated

• All applicants will attend a virtual introduction interview

About the Hotel

The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town's most loved hotel.

Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

Application Process

Closing date: 16 October 2025
Online Applications

PLEASE NOTE