Administrative Clerk / Customer Liaison

SUMMARY:

POSITION INFO:

Position: Administrative Clerk / Customer Liaison

Purpose of the Position

Key Responsibilities

• Perform general office administration duties
• Maintain accurate filing systems and organized records
• Create, process, and manage invoices
• Assist walk-in customers at the factory shop professionally and efficiently
• Handle customer queries, complaints, and order-related communication
• Order raw materials and liaise with suppliers regarding deliveries and stock requirements
• Support logistics coordination and operational administration when required
• Ensure all documentation is accurate and updated
• Maintain a professional and customer-focused approach at all times

Minimum Requirements

• Grade 12
• Previous administrative experience preferred
• Strong organizational and time-management skills
• Good verbal and written communication skills
• Confident in dealing with customers and suppliers
• Attention to detail and high level of accuracy
• Reliable, proactive, and able to work independently
• Computer literacy (MS Office experience advantageous)
• Own reliable transport is essential

Key Competencies

• Administrative and organizational skills
• Customer service orientation
• Communication and interpersonal skills
• Problem-solving ability
• Ability to multitask and work under pressure
• Professionalism and accountability

Working Conditions

• Office and factory shop environment
• Interaction with customers, suppliers, and operational staff on a daily basis
• May be required to assist with urgent operational or logistics administration tasks when needed