SUMMARY:

Job Overview

POSITION INFO:

Key Responsibilities

Accounts Receivable & Collections

• Manage the collection of overdue customer accounts and outstanding invoices.
• Conduct weekly Age Analysis reviews and follow up on aged debt.
• Monitor customer account balances and take appropriate action to ensure timely payment.
• Follow up on short payments, outstanding queries, outstanding remittance advices and overdue balances.
• Maintain accurate and up-to-date customer account records.

Payments & Allocations

• Review daily bank statements to identify incoming customer payments.
• Accurately receipt and allocate payments to the correct customer accounts and relevant invoices/debits.
• Allocate payments in accordance with customer remittance advices (RAs).
• Investigate and resolve payment allocation discrepancies.

Credit Management

• Conduct credit vetting for new and existing customers.
• Process credit applications and assess customer credit information.
• Apply for credit insurance via the relevant credit insurance portal following receipt of completed credit applications.
• Maintain accurate credit-related documentation and records.

Invoicing & Credit Notes

• Process daily manual invoice and credit note requests received from relevant departments, including Customer Service, Sales and Logistics.
• Ensure all invoices and credit notes are accurately captured and processed in accordance with internal procedures.
• Liaise with internal departments regarding billing-related queries and requirements.

Customer Account Management

• Reconcile customer accounts and investigate discrepancies.
• Liaise directly with customers regarding outstanding balances, payments, queries and account-related matters.
• Resolve customer account queries promptly and accurately.
• Maintain effective communication with internal departments and customers to facilitate timely resolution of issues.

Legal Handovers & Administration

• Collate accurate and complete customer information for accounts requiring legal handover.
• Ensure all relevant documentation and account information is available for the legal collections process.
• Complete ad hoc financial and administrative tasks that fall within the Accounts Receivable function.

Minimum Requirements

• Matric / Grade 12.
• Credit Management qualification.
• Minimum 5 years’ experience in a similar Accounts Receivable / Creditors / Collections environment.
• Proven experience in debt collection, account reconciliations and customer account management.
• Strong understanding of Age Analysis and outstanding debt management.
• Computer literate with advanced/proficient MS Excel skills.
• Strong numerical and administrative ability.
• Excellent attention to detail and accuracy.

Advantageous Experience

• Experience working with Ariba, Coupa or SAP.
• Experience within a structured credit management or high-volume Accounts Receivable environment.
• Experience with credit insurance processes and legal debt handovers.

Key Competencies

• Strong attention to detail and accuracy.
• Excellent organisational and time-management skills.
• Strong communication and customer liaison abilities.
• Good problem-solving and reconciliation skills.
• Ability to manage and prioritise outstanding accounts effectively.
• Ability to work independently while collaborating with internal departments.
• Professional and persistent approach to collections and debt recovery.
• Ability to work under pressure and meet deadlines.