Accounts RECEIVABLE controller

SUMMARY:
The Accounts Receivable Controller is responsible for managing the full debtors function within the hospitality operation, ensuring accurate invoicing, effective credit control, and timely collection of outstanding accounts. The role supports healthy cash flow while maintaining strong relationships with travel agents, tour operators, corporate clients, and internal departments.
 
Duties and Responsibilities
- Manage and control the full accounts receivable / debtors function
- Raise and issue accurate invoices for accommodation, food & beverage, activities, and other services
- Ensure all guest, agent, and corporate charges are correctly posted and reconciled
- Monitor debtor accounts and follow up on overdue balances
- Perform credit control in line with company credit policies
- Liaise with travel agents, tour operators, corporate clients, and OTA partners regarding outstanding accounts
- Allocate payments accurately and resolve allocation discrepancies
- Investigate and resolve billing queries and disputes efficiently
- Prepare and distribute monthly statements to debtors
- Maintain accurate and up-to-date debtor records
- Reconcile debtor balances to the general ledger and PMS systems
- Prepare aged debtor reports and highlight high-risk or overdue accounts
- Assist with cash flow forecasting and financial reporting
- Liaise closely with reservations, front office, and operations to ensure billing accuracy
- Ensure compliance with financial controls, audit requirements, and company procedures
- Assist with month-end and year-end financial processes
- Maintain confidentiality of financial information at all times
- Support the finance department with ad hoc duties as required
- Carry out any reasonable requests from management

POSITION INFO:
Qualifications & Requirements

• Grade 12 / Matric certificate – essential
  - Diploma or certificate in Accounting, Finance, or Bookkeeping – advantageous
  - Minimum 2–3 years’ experience in an accounts receivable or debtors role
  - Previous experience within the hospitality industry – essential
  - Knowledge of hotel PMS and accounting systems (e.g. Opera, Semper, NightsBridge, Sage, Pastel, AccPac)
  - Strong understanding of hospitality billing structures and agent commissions
  - Proficiency in MS Office, particularly Excel
  - Excellent numerical accuracy and attention to detail
  - Strong communication and negotiation skills
  - Ability to work under pressure and meet deadlines
  - High level of integrity and professionalism

• Strong reconciliation and analytical skills
  - Excellent organisational and time management abilities
  - Strong follow-up and credit control skills
  - Professional communication and relationship management
  - Problem-solving ability
  - Ability to work independently and as part of a finance team
  - Attention to detail and accuracy