SUMMARY:
-
POSITION INFO:
Our client is seeking a reliable and self-driven Credit Controller to join their FMCG finance team. The role is responsible for managing the debtor’s book, ensuring accurate and timely collections, resolving customer queries and claims, and maintaining professional relationships with key retail and independent customers. Strong attention to detail, accountability, and the ability to work under pressure are essential for success in this role.
Key ResponsibilitiesDebtors & Credit Control
-
Manage and maintain the debtor’s book, ensuring debt status is accurate and up to date
-
Follow up on outstanding accounts in line with agreed credit terms
-
Monitor slow-moving accounts and escalate risks to management for appropriate action
-
Provide accurate weekly account updates to management, or as required
-
Ensure all payments received are correctly allocated to the relevant invoices and customers
Customer & Retail Account Management
-
Manage FMCG retail accounts including SPAR, Shoprite, Pick n Pay, as well as independent customers
-
Maintain professional and effective working relationships with customers
-
Ensure invoices and statements are issued in accordance with client contractual requirements
-
Confirm that customers are in possession of all relevant documentation
Claims & Queries Management
-
Resolve outstanding debtor queries timeously and effectively
-
Process customer claims accurately, ensuring no claims backlog older than two weeks
-
Manage claims across all accounts and liaise with internal Credit Controllers on invalid claims and payback processes
-
Ensure claims are managed in line with customer specifications and portal requirements, particularly for SPAR and Shoprite
Reporting & Administration
-
Maintain weekly housekeeping on accounts to ensure accuracy and compliance
-
Use available systems, tools, and software efficiently to complete daily tasks
-
Provide constructive input and feedback during team meetings when required
-
Assist management with ad-hoc tasks in line with deadlines and agreed work scope
-
Contribute positively to team performance and the achievement of company objectives
Requirements
-
Excellent attention to detail with a strong focus on accuracy
-
Minimum 5 years’ FMCG Credit Control experience (advantageous)
-
Proven experience working with major retail chains and independent customers
-
Strong computer literacy, with advanced Excel skills essential
-
SAP experience advantageous
-
Strong analytical and numerical ability
-
Excellent written and verbal communication skills
-
Proven ability to work to targets and meet strict deadlines
-
Self-motivated, proactive, and output-driven
-
Ability to work under pressure while remaining professional, confident, and diplomatic
-
Strong planning, coordination, and prioritisation skills
