Account Executive: Contact Centre

SUMMARY:
Helping to maintain or extend existing accounts (customers) and develop new accounts. In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.

POSITION INFO:

Job Objectives

• Create detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal
• Unearth new sales opportunities through networking and turn them into long term partnerships
• Present products to prospective clients
• Provide professional after-sales support to enhance the customers’ dedication
• Remain in frequent contact with the clients in your responsibility to understand their needs
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Negotiate agreements and keep records of sales and data

Minimum Requirements

• Grade 12
• BSc or BA in business administration, sales or marketing
• Proven experience as an Account Executive, or in other sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Outstanding knowledge of MS Office; knowledge of CRM software (e.g. Salesforce) is a plus

Job Skills

• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Good spoken and written communication skills
• Strong presentation and negotiation skills
• Confidence, tact and a persuasive manner
• Good organisational and time management skills
• Good ‘people skills’, for working with a range of colleagues and clients
• The ability to lead and motivate a team
• A willingness to work long hours, often under pressure
• A professional manner
• Good business sense and the ability to work to budgets