Accommodation Operations Coordinator

Recruiter:

Helderberg Personnel CC

Job Ref:

SW006577/CL

Date posted:

Monday, September 7, 2026

Location:

Somerset West, South Africa

Salary:

Monthly

SUMMARY:
ACCOMMODATION OPERATIONS COORDINATOR

SOMERSET WEST: Our client, an established boutique accommodation property, is seeking a hands-on and organised Accommodation Operations Coordinator to coordinate the day-to-day guest and property operations, ensuring excellent guest experiences, high presentation standards and the smooth coordination of housekeeping, maintenance, bookings and service providers.

POSITION INFO:
Purpose: To coordinate the smooth day-to-day operation of the property, ensuring excellent guest service, high standards of presentation and cleanliness, effective housekeeping and maintenance coordination, and accurate administration.

Key Responsibilities

Coordinating the day-to-day operation and overall presentation of the property
Conducting regular inspections of apartments, common areas, gardens and facilities
Managing guest communication, enquiries, check-ins, check-outs and complaints
Managing bookings, availability and guest communication via online booking platforms
Monitoring occupancy, rates and booking calendars
Scheduling and coordinating housekeeping staff and ensuring apartments are guest-ready
Controlling linen, towels, toiletries, cleaning supplies and other consumables
Identifying maintenance requirements and coordinating contractors and service providers
Obtaining quotations, following up on repairs and maintaining maintenance records
Monitoring property safety, security, fire and gas-related requirements
Liaising with suppliers and contractors and checking invoices against work completed
Monitoring operational expenditure and maintaining accurate property records
Preparing basic operational, occupancy, maintenance and expenditure reports
Maintaining a consistently high standard of property presentation, facilities and guest amenities
Identifying and resolving operational issues proactively before they impact guests
Providing regular feedback to management regarding outstanding issues and required expenditure
Assisting with urgent guest, maintenance, security and emergency matters after hours when required

Minimum Experience & Requirements

Previous experience in guest house, hotel, lodge, holiday accommodation or property operations preferred
Strong guest relations and customer service skills
Good administrative and organisational abilities
Computer literate, with the ability to manage online bookings and basic reporting
Excellent communication and interpersonal skills
Strong attention to detail and a hands-on approach
Proactive, reliable and able to work independently
Good problem-solving and coordination skills
Own reliable transport preferred
Must be comfortable with an after-hours/on-call requirement
Candidates residing in Somerset West, Parel Vallei or nearby areas will be considered as the role requires accessibility to the property for occasional after-hours guest and operational matters

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