Yes4Youth Switchboard Operator & Receptionist

SUMMARY:
Responsible for the effective running of the &Beyond switchboard and reception.

POSITION INFO:

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.  

KEY OUTPUTS:

• Responsible for the effective, smooth running of the &Beyond switchboard and reception whilst representing the &Beyond brand though the first point of contact at Bateleur House. 
• Good communication skills to enable the answering of all calls in a professional manner and as aligned to the &Beyond standard and way.
• Making use of &Beyond knowledge and logic to enable the right questions to be asked to ensure that calls are put through to the correct people. 
• Good writing and listening skills to take accurate messages.
• Good Communications skills to ensure correct communication and delivery of messages whilst providing accurate information.
• &Beyond Tacit knowledge/experience to be able to know the respective people and organograms so as to divert messages efficiently and effectively to the &Beyond standard and way.
• Professionalism and patience to be able to deal with challenges and requests effectively and representing the brand.
• Basic administration skills including typing, filing and basic office acceptance & delivery of documentation.
• Organisational and communication skills that will enable you to receive, collect and deliver  parcels for guests and staff.
• Maintain a presentable Reception Area.
• Full scope of Switchboard administration
• Supporting Human Capital administration 

QUALIFICATIONS REQUIRED:   

• Grade 12 certification is required.
• Switchboard Operator and Receptionist Course/s is advantageous.
• 6-12 months call centre/ reception experience is advantageous.
• Previous &Beyond experience is advantageous.
• Fluency in english is essential
• Experienced in computers and typing is needed. 

SKILLS REQUIRED:

• Fluent in English, a pleasant and professional voice
• Excellent telephone etiquette
• Effective Communication skills
• Effective alternative and 3rd solution thinking when there is an emergency call
• Competent administration and computer skills
• Professionalism and Patience
• Typing skills
• Time management 

Computer Literacy

• Microsoft Outlook – Basic
• Word – intermediate
• Excel - Intermediate

PERSONAL ATTRIBUTES:

• Must be able to use their initiative and be proactive
• Energetic and be able to work in a pressurised environment
• Must be able to face constructive criticism and take it in a positive sense to overcome it
• Be polite 
• Represent the &Beyond brand in manner and dress
• Willing to go the extra mile
• Must be willing to work Shifts and on Saturdays and Public Holidays
•  Adaptability and willingness to learn

We reserve the right to not make an appointment.