Workshop Technician

SUMMARY:
FIELD SERVICE TECHNICIAN - MILLWRIGHT - JOHANNESBURG

POSITION INFO:
Main Purpose of the Job:
To assist in ensuring the efficiency and productivity of the Workshop
 Responsibilities:  

• Troubleshooting, repair of complex machinery in a professional/timely manner.
• Reading and understanding of manuals/blueprints/diagrams/mechanical schematics and electrical diagrams.
• Running trials/tests on equipment and interpreting the results into further recommendations
• Undertaking installation/commissioning/training on equipment.
• Writing up reports based on findings/service on equipment
• Performing routine maintenance on complex equipment at site or in the workshop.
• Ability to work with minimal supervision and use technical judgement on complex tasks.
• Prompt assistance/advice to customers with queries/breakdowns in an appropriate manner.
• Ensure customers’ expectations are exceeded in respect to quality and service.
• Respond immediately to requests for workshop breakdowns from customers.
• Action customer services as per the schedule.
• Analyse the cause of the problem.
• Arrange quotes for customers to authorise repairs.
• Ensure arranged and required spares are arranged to complete the job.
• Maintain safety standards both in-house and for customers.
• Form part of the standby team.

• Qualified Millwright with an electrical background ( 5 years plus experience).
• Experience in the FMCG sector is a MUST!
• It's important to note that this role does not entail working in a factory; instead, it involves visiting clients all over Gauteng to repair machinery that is too large to transport, hence the need for technicians to travel to the client's location.
• Given the extensive travel required to reach clients across Gauteng/ KZN, this position is best described as that of a Field Service Technician (FST).
• Must be available for on-call duty every second week, which may include Saturdays and Sundays (operational hours are from 7:30 am to 5:30 pm).
• Must be able to work independently, demonstrate initiative, manage multiple job cards, meet tight deadlines, be self-driven, computer literate, and have good communication skills.