Workshop Supervisor / Senior IT Support Technician

SUMMARY:
Workshop Supervisor / Senior IT Support Technician

POSITION INFO:

📍 Location: Hatfield, Pretoria
💰 Salary: R25 000 CTC (Depending on Experience)

Are you a hands-on IT professional ready to step into a role where you can lead, organize, and still stay technically involved?
We’re looking for a Workshop Supervisor / Senior IT Support Technician to take ownership of workshop operations while acting as a senior technical resource within a fast-paced SMB/MSP environment.
This is not just a supervisory role — you’ll be expected to lead from the front, troubleshoot independently, and bring structure, urgency, and accountability to the technical team.

✅ Experience Required
• 3 – 5 years’ experience in IT support / desktop / workshop / MSP environment
• Strong experience with Windows desktops, laptops, printers & peripherals
• Microsoft 365 administration (user support, mail, basic tenant admin)
• Solid networking fundamentals (TCP/IP, DHCP, DNS, routers, switches, Wi-Fi)
• Strong communication skills (Afrikaans & English essential)
• Ability to work under pressure and manage multiple priorities

⭐ Advantageous Experience
• MSP environment exposure
• Supervising or mentoring technicians
• Windows Server administration
• Microsoft Entra ID / Azure AD / SharePoint
• Backup systems, antivirus & endpoint tools
• Project rollouts / deployments
• Client-facing IT support experience

🛠️ Key Responsibilities
• Take ownership of workshop flow and job visibility
• Allocate work and follow up with technicians
• Improve turnaround times and reduce bottlenecks
• Provide senior-level technical troubleshooting and escalation support
• Improve documentation, accountability, and follow-through
• Reduce dependency on management for daily coordination
• Support stable and responsive client service delivery

🌟 Key Competencies
• Self-managed and proactive
• Strong problem-solving ability
• Organised and disciplined
• Hands-on and solution-driven
• Calm under pressure
• Professional with clients and team members
• Strong sense of urgency and accountability
• Able to lead and hold technicians accountable constructively