Senior IT Support Technician/Workshop Supervisor

Recruiter:

Ergasia Placements

Job Ref:

Pta000328/NM

Date posted:

Friday, March 20, 2026

Location:

Centurion, South Africa

Salary:

25000 Monthly

SUMMARY:
Our esteemed client within the IT sector, is seeking a hands-on, dependable, and technically capable Senior IT Support Technician/Workshop Supervisor in Menlyn.

EE: Open

POSITION INFO:
Minimum Requirements:

3 - 5 years' experience in IT Support, desktop support, of MSP support.
Strong practical experience with Windows desktops, peripherals, printers, and general office IT troubleshooting.
Working knowledge of Microsoft 365 administrations, including user support, mail troubleshooting, and basic tenant administration.
Good understanding of networking fundamentals, including routers, switches, Wi-Fi, TCP/IP, DHCP, DNS and internet connectivity troubleshooting.
Exposure to basic server support, backup systems, and shared business infrastructure.
Valid driver's licence and own reliable vehicle.
Good written and verbal communications skills.

Key responsibilities:

Workshop Operations:

Oversee the daily running of the workshop and coordinate technician activities.
Allocation of jobs to technicians according to priority, deadlines and skill level.
Monitor all devices and jobs in the workshop, ensuring clear visibility of job status, next actions, and outstanding dependencies.
Ensure repairs, setups, diagnostics and client-related technical work are progressing efficiently and within acceptable turnaround times.

Technical Support:

Act as senior escalation points for desktop, laptop, printer, networking, Microsoft 365, and general business IT support issues.
Perform hands-on diagnostics, configuration, troubleshooting, repair, and setup of end-user devices and related equipment.
Provide support across client environments including Microsoft 365, shared infrastructure, networking, printers, backups and basic server related matters.
Assist with onsite and remote troubleshooting when required.
Identify recurring technical issues and recommend practical improvements to reduce repeat faults, wasted time, and service inefficiencies.

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