Workshop Foreman (Motor Car Dealership)

SUMMARY:
Your role will be to provide effective technical and specialist support to staff, whilst ensuring a high-quality service delivery to customers. Maximizing service sales and profitability by creating customer confidence in the Dealership by providing quality service.

POSITION INFO:
Key Performance Areas:

• Manage and monitor labor sales and workshop profitability, and at all times conduct effective workshop planning.
• Plan workshop production according to productive and available staff.
• Attend to escalated workshop (technical) problems accordingly.
• Evaluate all serviced vehicles (technical) and assist in ordering parts.
• Maintain good housekeeping within the department.
• Manage training of all service staff.
• Provide feedback to all workshop staff on individual performance against targets.
• Control (WIP) work in progress on all vehicles in the workshop daily to acceptable levels.
• Manage risk (financial and non – financial) within department.
• Manage and drive personal and professional development.
• Provide efficient and effective internal communication.

• Senior Certificate (Grade 12).
• Qualified Motorcycle Technician.
• 5 Years’ Workshop experience in a Dealership as a Technician.
• Supervisory/Foreman experience in a Workshop would be highly advantageous.
• The aptitude and competency to manage a team effectively.
• Valid motorcycle license.

• Diagnostic Ability/Skills
• Working knowledge of i-vehicles
• Planning & Organizing
• Customer & Service Orientation
• Leading & Managing Teams
• Following Instructions & Procedures
• Coping with Pressure & Setbacks