Motorrad Workshop Foreman

SUMMARY:
Main Purpose of the Role: 
To provide effective technical and specialist support to staff, whilst ensuring a high-quality service delivery to customers. Maximising service sales and profitability by creating customer confidence in the Dealership by providing quality service.

POSITION INFO:
Key Performance Areas:

• Manage and monitor labour sales and workshop profitability, and at all times conduct effective workshop planning
• Plan workshop production according to productive and available staff
• Attend to escalated workshop (technical) problems accordingly
• Evaluate all serviced vehicles (technical) and assist in ordering parts
• Maintain good housekeeping within department
• Manage training of all service staff
• Provide feedback to all workshop staff on individual performance against targets
• Control (WIP) work in progress on all vehicles in the workshop daily to acceptable levels
• Manage risk (financial and non – financial) within department
• Manage and drive personal and professional development
• Provide efficient and effective internal communication

• Senior Certificate (Grade 12)
• Qualified Motorcycle Technician
• 5 Years’ Workshop experience in a Dealership as Technician.
• Supervisory/Foreman experience in a Workshop would be highly advantageous.
• The aptitude and competency to manage a team effectively
• Valid motorcycle license

• Diagnostic Ability/Skills
• Working knowledge of i-vehicles
• Planning & Organising
• Customer & Service Orientation
• Leading & Managing Teams
• Following Instructions & Procedures
• Coping with Pressure & Setbacks