Workforce Manager

Recruiter:

IGNITION GROUP

Job Ref:

WFMDBN

Date posted:

Wednesday, April 6, 2022

Location:

Durban, South Africa

Salary:

CTC including benefits

SUMMARY:
We are looking for an organised and enthusiastic Workforce Planner! The Planner of all Planners.

JOB DESCRIPTION:

Workforce Manager

Ignition Group eThekwini, KwaZulu-Natal, South Africa (On-site)

The Role:

With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage!

The Detail:

The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of productivity is continuously maintained by effectively delivering real-time (intra-day) management.

The successful candidate will demonstrate a strong understanding of how planning and forecasting staffing requirements contribute to optimal schedules and real-time (intra-day) management to support our growing contact centre operations teams.

We operate both domestically and internationally, and have offices in Durban and Johannesburg.

Educational and Professional Body Requirements:

Matric
Contact Centre qualification will be an advantage

Experience:

Minimum of 5 years experience in a Contact Centre Workforce Management position.
Proven experience managing Contact Centre Workforce teams.
Experience in a customer service, campaign, claims, retentions and/or sales contact centre environment required.
Demonstrable experience working with the MS office suite, including MS excel and MS word.

Skills:

The ability to analyse and perform forecasting in a contact centre environment and schedule to the requirements of call volumes/ patterns at an advanced level
Experience with Erlang Calculator; MS Excel; MS Access; SQL

Ready to Ignite your career?

We would love to hear from you. Apply today!

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Retail Sales Manager
Location: Durban
Salary:
7 days ago

Nursery Manager - KZN Midlands
Location: Wartburg
Salary: Monthly
DBN000265 – Nursery manager (4 month maternity cover) - Wartburg Purpose of the job:To oversee and operate the avocado nursery (producing block, greenhouse, and shade house) – With the possibility to advance into a permanent role as the nursery assistant manager. Required Qualifications:Tertiary Qualification - AdvantageousComputer literate ( including excel, word, and email)...
14 days ago

Workshop Manager/HOD
Location: Kwa-zulu Natal
Salary:
Our client, a well-established engineering manufacturer supplying high-quality components to local and international heavy equipment markets, is seeking an experienced and hands-on, technical Workshop manager/HOD to lead a large-scale production workshop.
8 days ago

Mine Manager (3.1 Legal Appointment) – Underground Gold
Location: Durban
Salary: Market-related
The Mine manager holds full accountability for the safe, efficient, and legally compliant operation of the underground mine and associated infrastructure.
16 days ago

Key Account Manager
Location: Durban
Salary:
Are you a strong TES Operations person that we can mould into a KAM and new client sourcing role?MASA Outsourcing is looking for a strong TES Operations professional who understands client sites, service delivery, workforce planning, and the fast-moving nature of temporary employment services.We are open to someone who is not a traditional salesperson, but who has the operational strength, client ...
21 days ago

Depot Manager (FMCG / Supply Cold-Chain)
Location: Durban
Salary: Market related TCTC avail/neg
A well-established and reputable FMCG manufacturing & distribution group requires an experienced DEPOT manager, based in Westmead, to take full responsibility for branch performance, sales growth, operational efficiency, and profitability within a high-volume cold chain environment.
29 days ago

Talent Manager
Location: Durban
Salary:
46 days ago

GENERAL FOREMAN
Location: Durban
Salary:
51 days ago

Total Rewards Manager
Location: Durban
Salary:
56 days ago

Workforce Manager

Similar jobs you might be interested in:

Create a free job alert for Workforce Manager in Durban

Jobseekers

Recruiter

General