Wellness Manager

SUMMARY:
Luxury Game Reserve based close to Paterson is looking for an experienced Wellness Manager.

POSITION INFO:
Duties:
 
Lead and manage all wellness operations across company lodges to ensure exceptional guest experience
Design and deliver innovation wellness experiences that complement the safari guest journey
Manager departmental budgets, financial performances and monthly reporting
Develop annual wellness budget and commercial plans with the General Manager
Partner with Sales & Marketing to promote wellness experiences and identify new business opportunities
Oversee procurement, stock control, inventory and cost management.
Build strong relationships with guests and resolve guest concerns professionally and efficiently.
Conduct regular operational inspections to maintain exceptional wellness standards across all lodges.
Lead, coach, mentor and develop the wellness team through ongoing training and performance management.
Monitor wellness performance through key operational and financial metrics
Build close working relationships with key lodge departments including Front of House, Housekeeping, Guiding, and Maintenance to ensure seamless coordination and an exceptional end-to-end guest experience across all lodges
Develop an annual training plan with the wellness team leader and ensure that all employees are trained and developed to meet the needs of the business
 
Requirements:
 
Diploma or Degree in Spa Management, Hospitality Management, Wellness Management, or a related field (Aesthetician qualification advantageous)
Minimum 3 years’ management experience within a luxury 4/5* spa / wellness environment
Proven experience managing wellness operations, budgets, training, and inventory
Strong financial, sales, marketing and guest relations experience
Experience working with Wellness POS systems
Excellent leadership, coaching and people management skills
Managing colleague performance issues quickly and effectively
Embody wellness excellence, demonstrating professionalism, presence, and behaviours that reflect a calm, balanced, and guest-centred environment.
Strong leadership, coaching and mentoring ability
Exceptional guest service and relationship management skills
Strong financial acumen and commercial awareness
Excellent planning, organisational and time management skills
High level of integrity, professionalism and accountability
Passion for wellness and continuous professional development